IT Business Services Consultant - BMW CDM

Employment type: Full time

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Enterprise Cloud Services supports customers throughout their Cloud transformation and plays an important role in achieving SAP’s cloud ambition. We run the SAP software product portfolio on the customers’ preferred infrastructure (SAP HANA Enterprise Cloud or Hyperscalers), and with SAP Cloud Application Services at the core, we help customers to accelerate their SAP S/4HANA adoption and transformation.

Three of SAP’s large customers, headquartered in Germany, have started their “RISE with SAP” journey. The first of these customers has now tasked SAP to also move their China business to the Cloud. As part of this transformation, the ~16 productive landscapes must be migrated to 21Vianet/Microsoft Azure, with a potential future move to AliCloud. In parallel to the migration, the customer is also undergoing its SAP S/4HANA transformation to become an Intelligent Enterprise. With your understanding of ECS processes focusing on large customers, you will be contributing to the ECS private Cloud adoption of the customer.

The Role:

As a Client Delivery Manager, you are responsible for building a solid customer relationship, driving end-to-end customer engagement including commercial responsibility, managing overall project/program delivery according to planned scope, financial plan, and milestones. You act as an ambassador by translating customer needs to our internal technical and operational teams and by explaining technical details to a non-technical audience with our client. You will be expected to collaborate closely with an international, virtual team of Client Delivery Managers.

The role needs a close working relationship with the customer to manage the delivery with strong connections to global and virtual SAP teams.

What you bring :

Understanding of ECS processes and tools focusing on large customers
E2E visibility and responsibility for the ECS private cloud adoption of customers
Excellent understanding of Commit-to-Consume contracts and commercial implications as well as governing principles
Experience in acting as the end-to-end primary point of contact for non-technical topics for the customer
Ability to ensure transparency on progress and KPIs/SLAs and providing financial clarity to the customer
De-Escalation management during critical situations
Experience in Project Management and Commercial Change Requests
Customer orientation, focus on quality combined with a high resilience in managing customer expectations, conflicts and complaints while representing SAP
Fluent written and spoken Chinese and English language skills
Ability and interest to mentor and guide junior members of the team

Meet your team:

To provide the right level of service and in order to cope with the complexity and the specialties of large customers, a dedicated team has been set up within Enterprise Cloud Services Region MEE to work for three customers only. The goal of this team is to operate the entire customer SAP landscape and drive innovation adoption

#SAPECSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

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