IT Business Services Senior Consultant

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

One of SAP’s strategic customers has conducted a transformation program, part of which is to consume their entire SAP landscape as enhanced private cloud model provided by SAP with more than 80 productive systems and several of the largest SAP HANA-based systems. To provide the right level of service, a dedicated team has been set up within SAP Enterprise Cloud Services to work for this strategic client. The goal of this team is to operate the entire customer SAP landscape and drive innovation adoption as the customer is at the start of a large-scale SAP S/4HANA transformation program.

Key Responsibilities:

• Deep understanding of customer landscape from technical and business perspectives including its interfaces
• Strong collaboration with the customer for planning and operations
• Align on upcoming changes with the Release Management and plan the execution accordingly
• Root Cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies
• Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
• Support productization of services including, if required initial setup, documentation, and standardization
• Develop and implement cost-saving initiatives like right-sizing instances and adapting to standard.

What you bring:

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable
• Professional experience in Cloud Delivery related fields and technologiesGood expertise of public cloud providers (AWS, GCP, Azure) with focus on Azure
• 2-3 years’ experience in Linux HA clusters, preferably Pacemaker, with relevant trainings/ certifications
• Good knowledge of Cloud infrastructure, architecture, and design
• Interest in Security related topics
• Fundamental SAP product knowledge is a plus (Application, Database, Server management) and the Ability to analyze issues and system architectures
• Knowledge of the whole technology stack
• Ability to own and coordinate operational tasks, customer escalations, process improvements
• Fluent in English language is a must, German language skills are beneficial
• Expertise in implementing and managing high availability clustering solutions, especially Pacemaker.

Where you belong:

ECS MEE (Middle and Eastern Europe) organization. We are a ring-fenced delivery team focused on one of large scale customers. We provide end to end service for this customer, operating the entire landscape with more than 80 productive systems and several of the largest HANA-based systems.

#ITT3

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449270 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid