Invoice Delivery Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the team:

Invoice Delivery is a global team that plays a critical role in ensuring SAP’s invoices are delivered to our customers efficiently and on time. We specialize in a variety of invoice distribution methods, including E-billing, EDI, cXML, SAP-owned and customer portal uploads.

Our mission is to optimize the invoice delivery process, facilitating faster payments and enhancing customer satisfaction. We aim to set the standard for scalability, automation, and excellence across all invoicing channels.

What you will be doing:

As part of the Invoice Delivery Team, you will be responsible for the operational execution of daily invoice delivery activities, initially supporting DACH-region company codes.
You will be based in Prague and work as part of a global team based in Manila, Buenos Aires, and Prague.
Your primary responsibility is to ensure accurate and timely delivery of invoices through customer-owned and SAP-owned channels, while being encouraged to raise improvement opportunities.

Day-to-Day Activities:

• Upload invoices to customer-owned and SAP-owned portals with accuracy and within the required timelines.
• Manage inbound requests (tickets, shared mailboxes) related to invoice uploads, e-billing setups, portal access, and delivery inquiries.
• Ensure service level agreements (SLAs) are met through timely and reliable execution.
• Maintain and update customer data, trackers, and internal documentation to support smooth daily operations.
• Create and update process documentation, manuals, and step-by-step guides to ensure clarity and consistency across the team.
• Collaborate with internal stakeholders such as Collections, Local Teams, Customer Success, and Order-to-Invoice (O2I).
• Participate in global knowledge-sharing sessions to ensure aligned processes and compliance across regions.
• Follow governance and best practices for the correct usage of DACH company codes to avoid misrouting or duplication.
• Identify recurring operational blockers or inefficiencies and proactively raise them to the Global Manager or Process Lead.
• Support pilot activities, process updates, or testing related to new portals, customer requirements, or internal guideline changes.

Who you are:

We are looking for a reliable and detail-oriented specialist who thrives in structured daily operations and enjoys collaborating across regions.
You take pride in accuracy, follow-through, and delivering a smooth invoice delivery experience for both internal and external stakeholders. You’re comfortable navigating multiple systems and raising your hand when something looks off or could be improved.

Your Profile:

• Excellent English communication skills (mandatory).
• German and/or Czech language skills are a plus.
• Detail-oriented and organized, with strong ownership and accountability.
• Customer-focused mindset with a sense of urgency.
• Experience in Order-to-Cash (O2C), O2I, billing, or collections is a strong advantage.
• Comfortable using Excel (filters, formulas, pivots) and Outlook.
• Able to work across multiple systems and customer portals.
• Proactive mindset: willing to escalate issues, question the status quo, and support continuous improvement.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 442558 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid