Company Description
Job Description
What you'll build
Within the SAP Build Process Automation unit, you will join an R&D team specializing in Low-Code / No-Code (LCNC) design and the execution of intelligent agents that automate business processes. The team covers the entire product lifecycle: development, validation, deployment, and customer support.
As a full member of the team, your responsibilities will cover three main areas:
Product quality validation: Design and execute functional and regression test plans, investigate and qualify bugs, write automated test scenarios, and contribute to the continuous improvement of product coverage and stability.
Customer support and assistance: Handle Level 2 and Level 3 support requests, analyze incidents reported by customers, write and enrich the knowledge base (documentation, user guides, FAQs), and participate in direct customer interactions in an international context.
Feature definition: Gather and analyze customer needs, formalize use cases and functional specifications, and contribute to product decisions in collaboration with development and product management teams.
A key cross-functional aspect of this role is the use of generative AI to accelerate product validation, enrich the knowledge base, and improve the quality of customer support.
What you'll bring
You are a final-year engineering school or master's student (5-year degree / Bac+5), specializing in computer science, information systems, or software engineering. This position is aimed at someone passionate about product quality and customer experience, who is considering a career at the intersection of R&D and real-world customer needs.
Technical Skills
Familiarity with testing methodologies (functional testing, regression testing, automation)
Understanding of cloud architectures and process automation tools is a plus
Interest in AI technologies: LLMs, autonomous agents, and No-Code / Low-Code tools
Ability to read and understand code (JavaScript / TypeScript) in order to evaluate product behavior
Personal Qualities
Well-developed analytical skills and attention to detail when investigating and qualifying issues
Great interpersonal and communication skills, both written and verbal, for interacting with customers
Team player who is comfortable working in an international and multicultural environment
Autonomous, forward-thinker, and able to learn quickly
Solid written and verbal communication skills in both French and English
Where you belong
SAP Build Process Automation is the product organization within SAP R&D dedicated to business process automation. Our team combines technological excellence, an entrepreneurial mindset, and agility.
A large installed customer base relies on our products every day. Our primary responsibility is to preserve this trust by reducing the friction that costs our customers time and by supporting them as their use of our products evolves.
We automate what is repetitive, eliminate what is unnecessary, and measure what matters — building a faster engineering organization that continuously improves over time.
Generative AI is at the heart of this transformation: it enables us to accelerate our development cycles, multiply our support capabilities, and deliver greater value to our customers.
Duration: 5/6 Months
Start date: February / March 2027
Qualifications
Additional Information
About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
