Internship - Commerce Cloud Support Engineer Intern

Job Description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed .

What you’ll build

As a Commerce Cloud Support Engineer Intern, your core tasks will include:

• Troubleshooting technical issues with Commerce Cloud products and platforms reported by clients
• Providing dedicated client support through various channels such as ticket, chat, or phone
• Regular monitoring and maintenance of Commerce Cloud products and platforms
• Documenting processes, best practices, and common solutions to streamline future support tasks
• Collaborating with cross-functional teams to resolve complex issues
• Assisting in testing updates and patches for Commerce Cloud products and platforms
• Participating in ongoing training and skill development activities related to Commerce Cloud
• Gathering customer feedback and advocating for product improvements
• Assisting with ad hoc projects or tasks related to Commerce Cloud support

What you bring:

The ideal candidate for our Commerce Cloud Support Engineer Internship position would demonstrate:

• Proficiency in web technologies such as HTML, CSS, JavaScript, and APIs along with a familiarity with e-commerce concepts
• Excellent problem-solving skills and effective time management and prioritization skills
• Superior customer service skills coupled with outstanding communication abilities
• The ability to work collaboratively with cross-functional teams
• Adaptability and a propensity for learning new technologies and processes quickly
• Currently pursuing a degree in Computer Science, Information Technology, or a related field
• Proficiency in English and Polish, both written and spoken

Where you belong:

Meet your team The local EMEA support team, part of the global support unit, takes pride in satisfying customers worldwide through their outstanding support services. The team thrives due to its exceptional unity and collaboration, ensuring smooth communication and knowledge sharing. They take every opportunity to learn and continually improve, extending their skills in delivering timely and efficient customer support. Their collaborative effort with global counterparts ensures the deliverance of consistent and effective support processes. This team's dedicated, customer-centric approach is a testament to the company's commitment to excellence and customer satisfaction.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Compensation Range Transparency

SAP believes pay transparency is essential for cultivating an honest, supportive, and inclusive culture, representing a significant step in our commitment to leading the way in achieving pay equity. SAP provides the hourly base salary rate range for the posted role, with a targeted range of 31-39 PLN. The actual amount offered to successful candidates will fall within this range and will depend on factors such as education, skills, experience, and role scope, as determined during the selection process. SAP also offers specific benefits to employees in hourly or similar roles, subject to the terms of applicable plans or policy terms. You can find a summary of benefits and eligibility requirements on SAP's Benefits and Rewards site.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 450635 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid