Head of Revenue Operations MEA North

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a leader in the Go to Market Operations team, under our Office of the CEO’s Strategy & Operations organization, the MEA NORTH Revenue Operations Head is responsible for the planning, delivery, and execution of complex business operations processes across the entire Customer lifecycle. This leader will drive innovation, consistency, automation, and simplicity into the business to execute world-class field revenue operations in line with business goals, financial objectives, strategic imperatives, and field/organizational requirements. The MEA NORTH Revenue Operations Head will drive the MEA NORTH in alignment with our Regional Operational Excellence Framework, overall Transformation strategy and go-to-market evolution including (but not limited to) providing an execution playbook and supporting practices across MEA NORTH functions, channels, and business units along the End-to-End customer journey effecting a Cloud-centric operations culture and function across their MU.

What you’ll do

• Lead the MEA NORTH Revenue Operations teams (supporting all phases of the Customer journey)

• Drive the entirety of Revenue Operations practices/cadences/KPISs across our ONE Customer Value Journey

• Provide insights to the business and leadership on Operational KPIs including but not limited to Coverage, Quota allocation & Attainment, Productivity, Forecast Accuracy. Develop and deploy corrective measures and best practices to meet and exceed KPI targets as well as work with the evolution of our Cloud metrics and business goals.

• Inspire and guide holistic organizational excellence. Drive the next generation of practices, processes and KPIs to deliver Customer Lifetime Value in the cloud in alignment with the Regional guidelines

• Thought Leadership to propose continuous innovation and optimization of the business operation function and / or drive organizational excellence at MEA NORTH level and share best practices Regionally and if required globally.

• Serve as a highly credible spokesperson for CS business operations initiatives in MEA NORTH Leverage innovative thinking with pragmatic execution to deliver world class Cloud-centric operations across all phases of the Customer journey.

What you bring

• Leadership: Proven experience managing complex businesses and functions with a structured set of initiatives and programs.

• Transformation: Track record of translating transformations and strategy into executable deliverables and pragmatic operational outcomes delivering measurable business success (top / bottom line)

• Org & Operational Complexity: Demonstrated expert ability and readiness to lead in businesses/functions that require high degrees of complex cross-organizational interaction & collaboration under aggressive timelines and significant market pressure.

• Business Performance: Demonstrated track record leading customer-facing, sales, services, support or business operations organizations. Global sales, services, support or customer engagement leadership desired.

• Accountability & Cross-Cultural Experience: Able to successfully collaborate across cultures.

• Innovation: Drives operational innovation based on new CLTV model with a deep understanding of customer and organizational landscape & internal/external business factors.

• Brand Development: Positive internal & external brand, well-networked and well- positioned in MEA NORTH

• Proficient in Excel, data-driven tools, SAC, and data analysis.

• Experience in communicating with C-level executives.

• Sales experience, including forecasting, business and strategic planning, and performance management, is a plus.

Leadership Competencies: The candidate must lead with expertise and innovation, inspiring and motivating through vision and influence. They should quickly adapt to challenges and maintain an optimistic outlook. Interaction with MEA NORTH management and exhibiting high integrity and ethics are crucial. Building a culture of accountability, transparency, and trust is vital, as well as gaining support for initiatives and navigating complex structures.

Behavioral Competencies: The candidate should focus on customers and the company, demonstrating agility, flexibility under pressure, and emotional intelligence. Clear communication, both written and spoken, is essential. They must innovate, prioritize customer needs, and be well-networked. Developing leaders and promoting inclusion, collaboration, trust, and execution excellence are key. Integrity, alignment with company values, and valuing diversity in talent decisions are imperative.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448501 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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