Global Strategic Service Partner Manager - MCLAC South

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Global Strategic Service Partner Manager plays a key role in developing and managing high-impact partnerships that support long-term company growth. This highly visible role collaborates closely with senior leaders inside our organization as well as executives at strategic partner companies to drive joint business planning, solution innovation, and go-to-market execution.

The position requires a strong blend of partnership strategy, program leadership, cross-functional coordination, and executive communication. The successful candidate will help shape new opportunities, optimize partner engagement, and deliver measurable business outcomes.

KEY RESPONSIBILITIES

End-to-end ownership of selected strategic initiatives or time-critical projects. Inclusive but not exhaustive:

1. Governance & Relationship Management

• Serve as the primary relationship owner for assigned GSSPs, managing interactions across executive, sales, marketing, and technical teams.
• Develop annual strategic business plans, lead executive business reviews, and orchestrate cross-functional governance programs.
• Proactively manage escalations and ensure issues are resolved quickly and collaboratively.
• Promote a unified, consistent engagement model across regions and business units.

2. Strategic Partnership Development & New Business Creation

• Lead end-to-end ownership of strategic initiatives and business development opportunities with selected global partners.
• Analyze market dynamics to identify “win-win” opportunities and define partnership models that drive mutual value.
• Secure alignment and support from internal and external stakeholders across business units, product teams, and regional organizations.
• Structure and negotiate agreements that enable scalable and impactful joint business.

3. Co-Innovation & Solution Development

• Drive ideation, co-innovation, and solution development initiatives in collaboration with product, engineering, and field teams.
• Develop joint value propositions, solution roadmaps, and integrated offerings that leverage partner strengths and our technology portfolio.
• Ensure alignment on priorities, timelines, and go-to-market readiness.

4 Go-to-Market (GTM) Execution

• Collaborate with local Sales teams to execute joint go-to-market plans.
• Support pipeline creation, partner-influenced revenue targets, and market expansion efforts.
• Engage directly in strategic customer opportunities and help remove roadblocks to accelerate deals.

5. Best-Practice Leadership

• Act as a champion for partner excellence by sharing best practices and advising other partner managers.
• Identify opportunities to improve processes, frameworks, and tools used for strategic partner management.
• Foster a culture of continuous improvement across the partnership organization.

EXPECTATIONS AND TASKS

• Activate growth in key product or solution areas, such as cloud platforms, AI-driven solutions, industry offerings, and digital transformation programs.
• Nurture long-term relationships at all business levels (executive, sales, marketing, technical, and services).
• Serve as a strategic bridge between partners and internal teams, ensuring alignment on priorities and successful execution of initiatives.
• Drive regional partner marketing, including localized demand generation, events, and co-funded campaigns.
• Monitor partner performance, identify underperforming areas, and implement corrective strategies.
• Ensure all partner activities in the region follow ethical, compliance, and regulatory requirements.
• Maintain 360° reporting on partner metrics: pipeline, forecasts, marketing execution, revenue contribution, and customer success.

IDEAL EXPERIENCE

• 7–10+ years in partner management, business development, alliances, or enterprise technology roles—ideally with experience in Latin America.
• Proven ability to work with C-level and senior executives across global and regional organizations.
• Familiarity with regional market dynamics, regulatory environments, procurement processes, and cultural business norms.
• Strong understanding of cloud, SaaS, digital transformation, industry solutions, and ecosystem-led growth models.
• Experience managing multi-country strategies and remote collaboration across diverse cultures.
• Bachelor's degree required; MBA or equivalent preferred.
• Spanish proficiency required; Portuguese and English strongly preferred.

Experience with distributors, resellers, systems integrators, or global consulting partners operating in the South LAC region is a strong plus.

CRITICAL COMPETENCIES

Collaboration/EQ. Demonstrates capacity to engender trust and effectively collaborate with SAP and partner colleagues at all levels, from SAP Board, senior executives, account teams, and individual contributors. A diplomatic, natural networker who builds positive, enduring relationships and helps bridge diverse perspectives. Thinks and acts “win-win” when relating to others and demonstrates effectiveness in aligning and orchestrating interests to achieve results. Shows good judgment regarding where and when to compromise.

Industry expertise. Knowledgeable of relevant market, competitive, and technology trends influencing the enterprise solutions industry. Applies well-informed point of view to identify new business opportunities, address partnership dynamics, and shape innovative yet pragmatic business plans that drive tangible market impact.

Creative problem solving. Adept at diagnosing problems and issues, identifying root causes, and determining creative yet practical ways to address them. Willing and able to consider different points of view and engage directly in the problem-solving process vs delegating to others. Able to make decisions promptly, thoughtfully, and confidently in highly ambiguous situations.

Executive Communication. Highly effective written and oral communication skills. Communicates complex topics simply but without losing important nuance and meaning. Focuses on central issues and has a command of specifics without being overly detailed. Understands how to frame messages in a compelling way for a target audience, and articulates these messages credibly, powerfully, and with confidence.

Strategic program leadership. Demonstrated ability to structure and manage cross-organizational business initiatives and drive change. Thinks big picture but able to roll up sleeves and deliver. Sets and manages clear expectations by defining concrete objectives, deliverables, and action plans. Employs clear methods for closed-loop management and holds others accountable for delivering on time with quality. Shows appropriate attention to detail with diligent, tenacious follow-through. Flexible and comfortable with ambiguity but strives to bring structure and discipline to ad-hoc work efforts.

OTHER PERSONAL ATTRIBUTES

• Deep content in Partner and SAP value recognition in servicing shared customers.
• Proactive and entrepreneurial leadership; someone who instinctively knows what needs to be done and rallies colleagues to get things accomplished.
• Growth-oriented, assertive and action-oriented, yet a team player who seeks and acts on input from others.
• Passionate about driving significant business impact; ambitious and strives to raise the bar continually while also prioritizing and understanding what not to pursue.
• Upbeat, positive, transparent, and engaging with a natural skill for developing professional relationships.
• A sharp, rigorous thinker who can operate successfully among bright, progressive, and charismatic people.
• Operates with high integrity and credibility in the eyes of key individuals with whom s/he will work.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 442290 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid