Expert Application Developer

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you will do

As an Expert Application Developer, you are the technical authority and strategic driver for SAP CX Commerce Cloud. This role is about shaping solutions, driving cross-functional alignment, and ensuring successful customer outcomes. You will define the long-term technical strategy, bridge business requirements with technical feasibility, and serve as the Customer Onboarding Angel to guarantee seamless go-live experiences.

You will navigate complex stakeholder landscapes—both internal (product, engineering, security, compliance teams) and external (customers, partners, regulatory bodies)—to deliver compliant, cost-effective, and innovative solutions.

Key Responsibilities

Strategic Solution Design & Business Architecture

• Define and own the business-aligned technical roadmap for Commerce Cloud's extensibility, microservices architecture, and SAP ecosystem integration
• Translate complex business requirements into actionable solution designs
• Evaluate trade-offs between technical feasibility, compliance requirements, cost efficiency, and time-to-market
• Drive solution architecture for Agentic Commerce (AI-driven autonomous agents) and next-generation commerce capabilities

Stakeholder Management & Cross-Functional Leadership

• Act as the primary liaison between internal teams (Product Management, Engineering, Security, Legal, Compliance) and external stakeholders (Customers, Partners, Regulatory Bodies)
• Build and maintain strong relationships with key stakeholders at all levels—from technical teams to C-level executives
• Lead cross-team initiatives to solve system-wide challenges that impact multiple products and business units
• Drive consensus through influence, negotiation, and exceptional communication skills
• Present technical strategies and project updates to diverse audiences, adapting communication style accordingly

Project Management & Execution Excellence

• Own end-to-end project delivery from ideation through go-live and post-implementation support
• Develop and manage project plans, timelines, risk mitigation strategies, and resource allocation
• Remove blockers proactively and escalate issues appropriately to maintain project momentum
• Coordinate with multiple teams across different time zones and organizational boundaries
• Track and report on project milestones, KPIs, and success metrics

Customer Onboarding Angel

• Serve as the dedicated champion for customer success during onboarding and go-live phases
• Work directly with customers to understand their unique requirements, constraints, and success criteria
• Coordinate internal resources to address customer needs and resolve issues with urgency
• Ensure smooth handoffs between implementation, support, and customer success teams
• Proactively identify and mitigate risks that could impact customer go-live timelines

Security, Compliance & Regulatory Excellence

• Serve as the technical authority for FedRAMP, GDPR, SOC 2, and other enterprise security/compliance frameworks
• Navigate extremely strict regulatory requirements with a goal-oriented mindset
• Find creative, compliant, and cost-effective solutions when facing complex security constraints
• Design and advocate for security architectures that withstand the highest levels of scrutiny
• Partner with Legal, Security, and Compliance teams to ensure all solutions meet regulatory standards
• Stay current on evolving compliance landscapes and proactively adapt strategies

SAP Ecosystem Integration

• Drive seamless integration between Commerce Cloud and SAP core systems including:
• SAP S/4HANA (ERP, Finance, Supply Chain)
• SAP Order Management Foundation (OMF)
• Other SAP Line of Business solutions
• Understand S/4HANA implementation methodologies and integration patterns
• Collaborate with SAP product teams and customers to ensure successful end-to-end commerce journeys
• Identify and resolve integration challenges that impact customer business processes

Innovation & Continuous Improvement

• Evaluate emerging AI tools, methodologies, and industry trends to keep the platform competitive
• Spearhead R&D initiatives for Agentic Commerce and AI-driven capabilities
• Champion best practices for solution design, project delivery, and customer success
• Mentor and guide team members on strategic thinking and stakeholder management

What you bring

Experience

• 16+ years of experience in enterprise software, with significant exposure to large-scale distributed systems and complex stakeholder environments
• Proven track record of driving projects from concept to successful go-live without being a hands-on coder
• Extensive experience working with enterprise customers in complex B2B or B2B2C commerce environments

Technical Acumen

• Deep understanding of cloud-native architectures, microservices, and modern platform design
• Strong knowledge of SAP S/4HANA, Order Management, and SAP ecosystem integration patterns
• Familiarity with AI/ML concepts, particularly AI Agents (Claude SDK, AutoGPT, enterprise AI workflows)
• Ability to evaluate technical solutions and make informed decisions without writing code

Security & Compliance Expertise

• Deep expertise in FedRAMP, GDPR, SOC2, and enterprise security architecture
• Experience navigating highly regulated environments (Government, Financial Services, Healthcare)
• Proven ability to find compliant, cost-effective solutions under strict constraints
• Strong understanding of security best practices for cloud platforms

Communication & Collaboration

• Exceptional communication skills—written, verbal, and presentation
• Proven ability to influence stakeholders at all levels without direct authority
• Experience managing relationships with both internal teams and external customers/partners
• Ability to translate complex technical concepts for non-technical audiences
• Strong facilitation and conflict resolution skills

Project & Program Management

• Experience leading cross-functional, multi-team initiatives in matrixed organizations
• Strong organizational skills with ability to manage multiple priorities simultaneously
• Familiarity with Agile, SAFe, or other enterprise project management methodologies
• Track record of delivering results in ambiguous, fast-changing environments

Mindset & Soft Skills

• Goal-oriented and solution-focused—finds paths forward despite obstacles
• Customer-centric mindset with genuine passion for customer success
• Resilient and adaptable when facing setbacks or changing requirements
• Collaborative leader who builds trust and drives alignment
• High integrity and commitment to doing things the right way

Preferred Qualifications

• Experience with SAP implementation projects (S/4HANA, Commerce Cloud, CX Suite)
• Background in e-commerce platform architecture or digital commerce strategy
• Experience with government compliance programs (FedRAMP Authorization process)
• PMP, SAFe, or other project management certifications
• Experience in customer-facing roles (Solutions Architect, Technical Account Manager, Engagement Manager)

What Success Looks Like

• Customers achieve successful go-lives on time with high satisfaction scores
• Cross-functional teams are aligned and projects move forward with minimal friction
• Compliance requirements are met without sacrificing innovation or time-to-market
• SAP ecosystem integrations (S/4HANA, OMF) are seamless and value-generating
• Stakeholders—internal and external—trust you as the go-to person for complex challenges

Where you belong

We are the engineering team behind SAP CX Commerce Cloud, the market-leading enterprise e-commerce platform. We are currently evolving our platform to define the future of digital commerce. Our focus extends beyond traditional storefronts to include Agentic Commerce (AI-driven autonomous agents), heavy extensibility, and strict adherence to high-security standards like FedRAMP.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444713 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid