ERP Public Cloud Senior Logistics Consultant - Sales & Service

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

PURPOSE AND OBJECTIVES
As an enabler of the Intelligent Enterprise in the Experience Economy, the SAP APAC Delivery Hub organization helps our customers to run at their best. Our services, support, and tools guide, simplify, and accelerate our customers’ journey towards becoming intelligent enterprises with SAP’s digital platform, intelligent suite, and intelligent technologies. Together with our customers and partners, we drive differentiating innovation and create exceptional business outcomes.
As a central part of the Customer Engagement and Adoption Organisation, the Delivery Hub is implementing end-to-end solutions with our customers by translating their aspirations into business solutions. We strengthen the relationship with our customers and strive for long-term engagements.

Within the ERP Public Cloud team, we work as a global organisation to support our customers across their full lifecycle. Our purpose is to apply knowledge to empower our customers and ecosystem to achieve their business outcomes.

EXPECTATIONS AND TASKS

As a Senior Logistics Consultant, you will guide our customers to success with their cloud transformation. The role requires deep understanding of the ERP Public Cloud business processes across functional borders, as well as a service-oriented attitude with the aim to achieve customer success.
The candidate will be at the core of the ERP Public Cloud organisation, implementing strategic services and acting as functional Subject Matter Expert across all customer deployments. The Logistics Consultant role is critical for our customers and SAP’s success and is accountable for the overall services and support engagement and successful delivery of the Delivery Hub’s services.
Apply subject matter and product expertise across various services including but not limited to Project Delivery, Customer Onboarding, supporting customers via Preferred Success/Success Plans, managing Escalations, supporting business development and Portfolio support activities.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

The role

• Cloud mindset with focus on ensuring continuous adoption, customer success and references for ERP Public Cloud customers. Ability to articulate solution capabilities, value and differences from other deployment options.
• Deep product expertise and business experience with focus on Logistics, initially and primarily with SD (Sales Distribution) & Service Management and extending that to MM, IM and Procurement and other Logistics modules. Strong knowledge of Logistics processes and best practices.
• Good understanding of cross industry and specific Logistics business processes
• Ensure customer success, satisfaction, and reference ability for ERP Public Cloud customers
• Articulate the ERP Public Cloud business capabilities and value, differentiate ERP Public Cloud and Any-Premises solutions
• Apply best practice methodology & tools to ensure successful customer adoption
• Understand and practice value-based “fit to standard” delivery approach
• Drive the adoption of the value-based innovation roadmap and guide the customer in their journey

Role Requirements

• Expertise in the configuration and implementation of Logistics modules primarily in SD (Sales & Distribution) and Service Management, and the Logistics Execution.
• Further expertise in MM (Materials Management), IM (Inventory Management), Procurement, including integration to Finance, is also required.
• Emphasis on generalist knowledge / business experience and the ability to deep dive if required
• Holistic overview of the SAP product and service portfolio (ERP Public, SAP ECC, Business Suite, or R/3)
• Strong knowledge of ERP Architecture and Integration
• Ability to conduct complex and interactive customer workshops

Professional Experience

• 15+ years of professional experience with demonstrated knowledge of at least one industry/ solution segment.
• 10+ years of ERP and SAP product delivery experience
• 10+ years customer facing experience within a consulting capacity.
• Deep product expertise/ business experience with specific focus on SD, Service and MM in Logistics. Strong knowledge of Logistics processes and best practices.
• Delivery experience with SaaS cloud solutions and agile methodology (e.g., SAP Activate).
• Knowledge of the SAP product and service portfolio including differences in deployment methodology.
• SAP Logistics Solution Architect design experience a plus.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445584 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 90% | Career Status: Professional | Employment Type: Regular Full Time | Locations: Sydney and Melbourne #LI-Hybrid