DevOps Engineer

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Selected candiates will attend Monterrey office 3 days a week

Meet The Team: Customer Solutions & Integrations Engineering (CSIE)

Customer Solutions & Integrations Engineering (CSIE) is a core function within Cloud Observability, responsible for driving adoption, customer success, and end-to-end solution delivery across the Cloud Observability Suite. CSIE acts as the bridge between customers, product management, engineering, and operations, translating business requirements into technical solutions and ensuring observability services deliver measurable operational value.

The team provides customer enablement, technical consulting, integration engineering, and centralized post-support functions. CSIE designs, builds, and maintains integrations that enable cross-Line-of-Business and infrastructure telemetry correlation and supports services such as OctoBus, MoM, Alerting Framework, MoM-AI, CaaS, and OctoRoute. Through these activities, CSIE delivers cohesive, scalable, and reliable observability solutions aligned with SAP’s Cloud Observability strategy.

Job Summary:

As a Customer Solutions & Integrations Engineer, you will deliver end-to-end Cloud Observability solutions by combining hands-on integration engineering with customer onboarding, enablement, and post-support. The role requires close collaboration with customers and internal stakeholders to ensure successful adoption and sustained usage of observability services.

In CSIE, you will own customer-facing technical consulting, working directly with internal consumers (Line of Business teams, product teams, and platform teams) to design, explain, implement, and support observability solutions—not just deliver code or react to tickets. The role requires owning the customer journey from initial onboarding through steady-state operations, especially for CaaS and OctoRoute, which are SAP-wide telemetry standards.

As CSIE Engineer, you are expected to embrace AI as part of everyday work, actively contribute ideas for impactful AI-enabled improvements, and apply sound judgment to identify and phase out AI usage scenarios that are inefficient or low value.

Key Responsibilities:

· Lead customer onboarding and technical enablement for Cloud Observability services.

· Design, build, and maintain telemetry and observability integrations.

· Translate customer and business requirements into scalable technical solutions.

· Provide centralized post-support and support go-live readiness activities, including operational readiness, dry runs, hypercare coordination, and requester sign-off.

· Support production operations by participating in scheduled on-call rotations, responding to CloudObs Issues, and ensuring timely resolution of operational problems.

· Collaborate with Product Management, Engineering, Operations, and DevOps teams.

· Deliver customer onboarding, configuration, and best-practice consulting for cloud observability services, including telemetry ingestion, transformation, routing, and Elasticsearch/OpenSearch configurations using YAML-based files.

· Validate post-update and post-deploy results in different cloud environments, ensuring operational readiness with valid requester sign-off.

· Validate end-to-end telemetry routing, filtering, and enrichment.

· Support ETL processes for observability data, including data ingestion, transformation, enrichment, filtering, and routing using Logstash or other available data-processing tools.

· Create and maintain technical documentation and collaborate with cross-functional teams to ensure knowledge sharing and operational excellence.

· Manage Request Items and tasks in ServiceNow and Jira for project tracking.

· Actively communicate across different teams to report major failures.

· Analyze data through OpenSearch when required by daily duties.

Requirements for the Role:

· Production support experience, including hands-on participation in on-call rotations, incident response, and Hypercare, with willingness to participate in scheduled on-call duties.

· Ability to debug issues across distributed services, pipelines, and environments.

· Experience with observability backends, alerting, dashboards, and high-volume telemetry data.

· Strong collaboration skills and modern engineering practices, such as iterative and feedback-driven development.

· Ability to quickly learn new tools and processes in fast-paced environments.

· Strong technical documentation and knowledge-sharing skills.

· 3+ years of experience with Python OOP.

· 1+ year of experience with GitHub Actions.

· 1+ year of experience with Agentic AI / AI-assisted software development

· Familiarity with M365 Copilot, Claude Code, Cline, GitHub Copilot, or other AI pair-programming tools is desire

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 454244 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid