Delivery Executive, West Market Unit

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Position Overview

We are seeking a seasoned Delivery Executive (DE) to provide executive leadership and end-to-end delivery accountability across strategic customer accounts. The DE serves as the primary delivery representative to customer business and IT executives, ensuring alignment between SAP solutions, transformation objectives, and measurable business outcomes.

The DE drives adoption, consumption, and value realization through SAP Activate, Fit-to-Standard using SAP Best Practices, Clean Core principles, and AI-enabled innovation. This role leads delivery governance from sales support through implementation and post-go-live stabilization, while coordinating with customer executives, SAP leadership, System Integrators, partners, and internal teams.

The DE partners closely with the Managing Partner, Services Account Executive, Sales, delivery leaders, and the broader SAP ecosystem to manage risk, resolve escalations, support growth, and ensure successful customer outcomes.

What You’ll Do

Strategic Delivery Leadership

• Own delivery accountability and program success across assigned accounts.
• Establish customer and SAP governance to manage scope, risk, performance, escalations, and innovation.
• Oversee delivery managers, project teams, System Integrators, partners, and other ecosystem participants.
• Monitor consumed Annual Contract Value (cACV) and progress against Commit-to-Consume (C2C) targets.

Adoption and Value Realization

• Drive adoption, consumption, and realized value from SAP solutions.
• Align SAP services with customer strategy, cloud transformation, operational efficiency, and AI objectives.
• Develop long-term transformation and value-realization plans.

Executive Engagement

• Build trusted relationships with customer and SAP executives.
• Lead executive steering meetings and maintain transparency and alignment across stakeholders.
• Serve as the senior escalation point for delivery-related matters.

Growth and Innovation

• Partner with Sales to identify and shape new service opportunities.
• Expand SAP’s footprint by aligning future initiatives with customer needs and SAP innovation.
• Develop, validate, and operationalize customer innovation and AI use cases.
• Foster a culture of excellence, agility, collaboration, and talent development.

What You Bring

• Bachelor’s degree required; master’s degree preferred.
• 10–15 years of SAP services sales and delivery experience, including services management; major Systems Integrator experience preferred.
• Proven ERP implementation leadership experience managing 50+ resources and $20M+ in annual revenue; PMP certification required.
• Demonstrated ability to translate business strategy into capabilities, solutions, and measurable outcomes.
• Proven experience leading executive steering meetings with business and C-level IT leaders.
• Ability to coordinate complex delivery ecosystems involving customers, SAP teams, partners, and System Integrators.
• Experience developing innovation and AI use cases and transitioning successful solutions into production.
• Proven track record leading $10M+ pre-sales pursuits and positioning strategic, business-transformative consulting engagements.
• Proven ability to achieve revenue and margin goals across multiple complex engagements.
• Strong executive relationship-building, escalation-management, and communication skills.
• Demonstrated leadership-by-example approach.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 218,500 - 371,400. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 460115 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 60% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid