CX (Senior) Solution Advisor Specialist

Job Description

Requisition ID: 429384
Work Area: Presales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2/T3
Hiring Manager: Petr Opichal
Recruiter Name: Arjan Zeeman
Additional Locations:

SOLUTION ADVISOR SPECIALIST (MEDIOR/SENIOR)

What You’ll Do

Drive customer success and revenue growth by aligning SAP solutions with customer needs, fostering early engagement, and delivering impactful experiences that maximize customer value and ensure high renewal rates.

The Customer Experience Solutions Specialist provides clients with in-depth knowledge of solutions and business processes by presenting a compelling vision of the future with SAP Customer Experience and partner solutions. The ideal candidate will possess strong presentation skills, a deep understanding of the CX/CRM market, and the ability to engage with stakeholders at all levels. The individual will act as a subject matter expert on SAP Customer Experience cloud solutions, staying up-to-date on product updates, new features, and industry trends.

Engagement with the Account Team

• Engage customers early in the sales cycle, matching needs with SAP Customer Experience and partner solutions, and advising account teams on opportunities based on success probabilities and strategic account positions.
• Manage the discovery of business processes to provide a foundation for solution recommendations and support business capability mapping, technical discoveries, and change arguments.
• Support new sales and adoption by providing solution-specific expertise and competitive differentiation.
• Bring expertise to the account team and contribute to account strategy development.
• Contribute to the creation of an overall theme and competitive differentiation (value niches) and execute simulations.
• Develop and deliver compelling stories and demonstrations that illustrate differentiated business outcomes, using standard messages and digital resources throughout the customer journey.
• Collaborate with customers and partners to co-create an agreed SAP vision, align messages, and build customer trust.
• Ensure world-class customer experiences in critical segments, driving adoption and consumption to maximize customer value.
• Continuously explore and communicate the added value of SAP solutions for each account, supporting the value expansion and revenue growth process.

Engagement in the Customer Lifecycle

• Ensure effective transition of the deal to integration teams/partners/field services/customer success teams.
• Drive adoption by continuing to sell the vision and impact of SAP solutions after selection.
• Provide expertise throughout successful customer deployments and value realization, as needed.

What You Bring

• Advanced technical or business skills and specialized knowledge in the field of Customer Experience (CRM, Service, Commerce, and/or Marketing).
• An understanding of the lead-to-cash process, with experience in analyzing and mapping complex retail processes being a plus.
• Customer-oriented individuals with the ability to cultivate and develop lasting customer relationships.
• The ability to work collaboratively in a team-oriented environment while being autonomous in taking initiatives.
• The ability to engage through storytelling.
• Proficiency in English and Dutch (both mandatory).
• At least 5 years of experience with progressively increasing responsibilities.

Meet Your Team

Our Customer Experience team at SAP is a dynamic and collaborative group of professionals dedicated to enhancing the customer journey through innovative solutions. Comprising talents with diverse backgrounds in technology, business, and customer service, our team thrives on creativity, teamwork, and a shared passion for excellence. We foster a supportive and inclusive environment where everyone's ideas are valued, and continuous learning is encouraged. Joining our team means becoming part of a forward-looking group committed to generating significant business results and exceptional customer experiences.

** This role is based in the Netherlands because of customer proximity requirements and we can only consider candidates which will not require a relocation **

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

Successful candidates might be required to undergo a background verification with an external vendor.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.