Customer Success Partner Senior Advisor

Job Description

Requisition ID: 424913
Work Area: Sales
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-1

Original Posting Date: 06/09/2025

Job Title: Customer Success Partner Senior Advisor

Location: Newtown Square, PA

Work Model: Hybrid work model.

Purpose and Objective:

SAP America, Inc. seeks a Customer Success Partner Senior Advisor at our Newtown Square, PA location to proactively engage with assigned portfolio of customers with the goal of driving customers to leverage BTP as the platform-of-choice for integration, extension, innovation and analysis scenarios of the Intelligent Enterprise.

Expectations and Tasks:

Responsible for developing relationships with technical decision makers to ensure that SAP customers consumption of the BTP Cloud services grows in alignment with SAP (Intelligent Enterprise) strategy. Engage customers to activate their initial adoption, promote retention and loyalty. Partner with customers to sustainably increase consumption of SAP Business Technology Platform (BTP) services, and coordinate activities with the Account Team by building out a joint outcome based plan, and drive a mutual understanding of IT-Architecture and business value. Deliver expertise with digital transformation, and advise on technical and business architectures. Orchestrate success resources across SAP and customers leveraging assets of the SAP BTP engagement model. Analyze customer’s technical needs and execute consumption plans for assigned customers. Provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap. Work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc. Fulfill a customer’s premium subscription services.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Data Analytics, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Data Analytics, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must involve four (4) years in the following:

• Software Engineering, Requirement Gathering, Solution Management, Project/Product Management, Project Implementation, Technical Customer Engagement & Proactive Support Services;

• Creating technical specifications & development tasks;

• Designing and developing dashboards, reports, stories, Adhoc-queries using analytical products SAP SAC, SAP Business Objects, SAP Crystal Reports, SAP HANA and SQL;

• Software architecture, design, and development both for On-Premise and Cloud solutions;

• Data Modeling, Database Designing, Data Migration, Database Objects Creation and Performance Tuning; and

• Driving use case development, via Design Thinking or equivalent methodology.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

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SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency:

The annual base salary range for this position is $125,611 - $154,275. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $125,611 - $205,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.