Customer Success Partner Expert

Company Description

Job Description

What you’ll bring

A proven track record in the SAP ecosystem or a comparable enterprise software partner model, with a deep understanding of how partner-led business models work and how they scale customer value. You combine solid SAP HCM solution expertise with significant experience in Customer Success or post-sales engagement, ideally in a role where you owned outcomes rather than tasks. You read business indicators and customer signals with confidence, and you know how to turn them into a clear plan of action and see it through. You are comfortable engaging partner leadership and senior SAP stakeholders, and you influence through credibility and insight rather than authority. You work with a high degree of autonomy, bring structure to complex and ambiguous situations, and know when to lead and when to bring others in. International or regional experience is part of your profile.

What you’ll build

You’ll play a key role in shaping how SAP scales customer success through its partner ecosystem. Acting as a trusted advisor to partners, you’ll help them build and mature their customer success capabilities, so that customers achieve real, measurable business outcomes from SAP solutions. You’ll own the partner engagement end to end, orchestrating adoption, consumption and renewal motions across the customer lifecycle and driving them forward with partners and SAP teams alike. You’ll use business insights to anticipate opportunities and risks early, and to define where and how to act. You’ll help design and evolve partner enablement programs that build scalable customer success capabilities aligned with SAP’s cloud strategy. You’ll bring together colleagues across partner management, sales and customer success, aligning them around shared priorities. The role primarily covers the UKI Market Unit, as part of a regional EMEA team, where you’ll also shape broader ecosystem initiatives across markets.

Where you belong

At the intersection of customer success, partner strategy and business transformation. Your team works with colleagues and partners across multiple countries to help partners deliver exceptional customer outcomes. Collaboration, learning and continuous improvement drive how the team operates, and every team member is trusted to own their scope and raise the bar for others. If you want to apply your experience to directly shape how partners drive customer success in a cloud-first world, this is where you belong.

Skills: agentic AI day-to-day practice · context engineering · AI-assisted automation and prototyping · AI adoption capability · AI output quality assurance · business acumen · influencing · strategic thinking · complex problem solving · emotional intelligence

Qualifications

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.