Customer Success Business Operations Analyst (EMEA & South Europe) - Temporary contract

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Position

We are currently seeking a Bachelor's or MBA degree holder for a pivotal role to support our reporting/dashboarding development and to assist our Head of Solution Customer Success Management for Finance & Spend Management (F&S) organization in EMEA & South Europe in managing the regional and cluster F&S business. This role, designed as a 12 months mission, can also be filled through a Master's in Business Administration (MBA) internship based in Spain.

To improve our commercial processes and efficiencies, the following areas of work have been identified:

• Development and assistance in managing the business Dashboard for EMEA & South Europe Customer Success Management leadership

• Coordination of key initiatives and action plans for EMEA & South Europe regions

• Development of skills with new F&S SCSM tools

• Coordination of significant leadership & team meetings

The specifics of each goal will be provided once the resource is onboarded, and the individual will be given a clear list of objectives and a timeline for achieving them following a brief training period.

The role reports to the Head of Solution Customer Success Management for F&S South Europe. The successful candidate will enjoy the freedom to manage his/her time and will be offered the opportunity to connect with F&S SCSM team members as well as the broader SAP & SAP F&S organization. As a critical team member, they will need to handle accurate reporting and work to make an impact on SAP F&S EMEA Business.

Opportunities for growth are abundant, including the possibility of travel to attend key meetings and gain exposure to the SAP F&S corporate environment.

Essential Duties / Responsibilities

• Serve as a key member of the Solution Customer Success Management F&S EMEA South Europe team and business assistant to the leadership team.
• Implement key action plan to increase visibility on our business, transparency and coordination of key initiative.
• Demonstrate capacity to learn and absorb the complexity of SAP F&S business and ability to adapt to SAP environment.
• Demonstrate leadership in coordinating complex action plans and report them efficiently to Solution Customer Success Management F&S EMEA leadership.
• Help to maximize communication and alignment on Business Goals and KPI across Solution Customer Success Management F&S EMEA.
• Reports regularly to the Head of Solution Customer Success Management F&S EMEA & South Europe and its leadership team, build improvement plan.
• Deploy personal initiative and talents to suggest action plan to improve efficiency and mobilization from the team.
• Acquire broad and deep knowledge of SAP finance & spend management processes and SAP Intelligent Enterprise and solutions.
• Develop proficiency around the SAP Business Networks and procurement lines of business in the cloud.
• Actively participate with employee review processes, both at the initiative and company levels
• Demonstrate passion and motivation towards the practice improvement initiative, deploy energy and empathy to the Solution Customer Success Management F&S EMEA team in the region and across region.

Minimum Qualifications (at least 5 of the items below)

• Bachelor’s Degree required, MBA or intership degreed preferred not older than 2 years
• 1 or 2 years of experience could be interesting through a combination of technology, procurement and / or sales management assistant is an advantage
• Past experience inside or delivering enterprise solutions.
• Past technology experience in the following areas including Business Analytics, Sourcing, Procurement, Finance, Treasury and Supply Chain, strongly preferred
• Experience in business to business commerce and networked business models
• Experience in a services-based, matrix organization
• Past experience into PMO related to business transformation and / or IT project.
• Exposure to multicultural scenarios / international work experience a plus
• English proficiency level requested plus Spanish and / or Italian advanced speaking skills.
• Very good organizational and Communication skills needed

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445680 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid