Customer Onboarding Specialist Advisor (f/m/d) for SAP SaaS ERP/GROW

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Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You’ll D

You will join the Business Suite – SAP SaaS ERP (GROW Journey) Delivery Team in MEE, where you’ll play a key role in shaping an exceptional customer onboarding experience. Our Onboarding Advisors support customers from contract signature through to initial value realization or successful go-live. This involves delivering guided journeys in close collaboration with account teams to ensure customers gain access, engage with enablement resources, prepare for project start, and minimize risks throughout the onboarding process and broader value lifecycle

As a Customer Onboarding Specialist Advisor / Associate Consultant (f/m/d) for SAP SaaS ERP/GROW, your responsibilities will include:

· Managing a portfolio of customer accounts with moderate complexity, guiding them through onboarding, implementation, and adoption processes aligned to their goals.

· Designing and delivering one-to-many onboarding engagements focused on activation and early success for specific customer segments.

· Supporting customers with initial setup and orientation, identifying and resolving early-stage blockers that may hinder adoption.

· Introducing key resources, setting onboarding expectations, and tailoring interactions to the customer's unique needs.

· Co-developing customer-facing best practice materials in collaboration with stakeholders across SAP.

· Advising on readiness across transformation, project management, and technology dimensions.

· Supporting enablement planning aligned to each customer’s business priorities.

· Planning and guiding the delivery of targeted onboarding content and resources.

· Communicating customer status, risks, and mitigation strategies effectively to internal and external stakeholders.

· Participating in and supporting customer enablement events as needed.

· Continuously growing your knowledge of SAP SaaS ERP and sharing expertise across the team.

· Collaborating closely with SAP sales and post-sales teams to ensure smooth customer handovers and alignment.

· Driving knowledge sharing across S/4HANA Public Cloud topics and fostering learning within the team.

What You Bring

· Education: A completed university degree in business administration, economics, (business) engineering, or computer science—or a comparable qualification.

· Experience: 2+ years in client-facing roles related to software implementation, post-sales account management, consulting, or sales. Experience with the GROW with SAP offering or in domains such as Finance, Logistics, or Technology is an asset.

· Global Perspective: Experience working in international, cross-functional teams and across multiple software projects is a plus.

· Solution Expertise: Familiarity with cloud solutions (preferably SAP). Functional knowledge of SAP SaaS ERP is preferred.

· Problem-Solving: Strong analytical skills with a structured, creative approach to addressing customer needs and challenges. Solid understanding of onboarding from both strategic and operational angles.

· Learning Mindset: High level of self-motivation, adaptability, and enthusiasm for continuous development and learning.

· Communication: Comfortable presenting in both one-on-one and group settings. Strong verbal and written communication skills in English. Proficiency in German is an advantage but not required.

Career Development

This role offers growth potential into delivery and orchestration leadership within the MEE region. You may also progress into more specialized roles in line of business process consulting, supporting preferred success services and customer adoption.

Meet the Team

The SAP SaaS ERP (GROW Journey) Delivery Team MEE drives digital transformation and long-term customer success as part of SAP Customer Services & Delivery. We are a collaborative, inclusive team that values curiosity, trust, and diverse perspectives. Expect a supportive, international work environment with flat hierarchies, open communication, and a strong emphasis on personal and professional growth

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.