Customer Onboarding Consultant - ATLAS

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Job Summary:

The resource will be responsible for overseeing and supporting the ATLAS Customer Onboarding. This role involves coordinating with multiple teams, ensuring all requirements are met and delivered on time. The ideal candidate should have good understanding of Stakeholder Management, Program and Project Management, excellent communication, problem solving skills.

Job role:

• • Good experience in Technical Project and Program management.
  • Prior experience in Complex Project Customer Onboarding of any new service.
  • Managing stakeholders and ensure roadblocks are removed during customer Onboarding.
  • Follow escalation path to ensure we meet the SLA for customer Onboarding.
  • Regular review of the process for Customer Onboarding. Recommend process improvements.
  • Supporting SAP lead customers onboarding for customers signing the ATLAS RISE contract.
  • Aligning closely within different SAP stakeholders throughout the customer lifecycle and collaborating with Customer Facing Roles within ECS.
  • Coordination with different ECS stakeholders to enable a seamless customer transition experience.
  • Creating detailed playbooks covering the onboarding scenarios.
  • Maintaining regular alignment with the SAP stakeholders involved in the onboarding process.
  • Identifying and resolving roadblocks during customer onboarding.
  • Prepare weekly and monthly reports for customer Onboarding
  • Experience working in complex and large-scale projects and supporting day-to-day activities in SAP ATLAS tool with less or no supervision.
  • Expertise in identifying potential risks in the process/data and implementing mitigation strategies to resolve impact.
  • Experience working with cross-functional teams, multiple stakeholders and ensure process efficiency. Preparing & sharing status report/ communication to internal and external stakeholders.
  • Experience analyzing complex data and make data-driven decisions to optimize the process.
  • Good communication and interpersonal abilities.

• • Proficiency in using ticketing tools (Service Now, JIRA etc.) and software will be added advantage.
  • Problem-solving and attention to details skills. Should be proactive in taking ownership for assigned job duties.
  • Experience in MS Office tools required.
  • End to End accountable for any topic which arise during customer Onboarding phase.
  • Team will take ownership and drive topics which is impacting the customer Onboarding journey
  • Enablement session to Customer facing role: Team is responsible for providing Kick off session to all customer facing role within and outside ECS
  • Ensure Master Data for the team is setup
  • Responsible to ensure other team follows the Playbook for Customer Onboarding both Net New and customers migrating from DED to ATLAS
  • Weekly alignment with Customer facing roles like (CDM, PL, TSM, IAE, ECSP)
  • Align with Sales team to ensure the deal is booked in tool like CPQ and SOM
  • Conduct Milestone Planning to identify date for each milestone.
  • Align with CDM to ensure CAS Entitlement is ready
  • GUID Mismatches are aligned with ATLAS CLD team
  • Ensure DED entry and both internal and customer contacts are maintained in ATLAS
  • Once Commercial status is BOOKED. Team informs the Build team to kick start the Build
  • Team also accountable to ensure SAP for me is available for Customer and also Balance Statement is released without any delay

Work Experience:

• Experience: Proven work experience in Technical Program and Project preferably within IT organization.
• Prior Knowledge on SAP Products is added advantage.

Preferred Qualifications:

• Education: Bachelor’s degree IT or related field.

Location: São Paulo or São Leopoldo (Hybrid Work Model)

#SAPECSCareers

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 451512 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid