CuSAP Concur - Client Success Manager (Chicago, IL)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do:

As a Client Success Manager (CSM), you will be a trusted advisor, maximizing customer value by delivering solution area expertise to customers and their line of business while adding value through rapid adoption and consumption of solutions.

• Build deep relationships with various stakeholders and earn trusted advisor status with customers
• Identify new opportunities for customers to leverage new or expanded SAP Concur solutions
• Mitigate churn and manage renewals of SAP Concur solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Manage through crisis and de-escalate customer situations
• Identify a client's desired outcomes and assist them in achieving these mutual agreed upon goals
• Solely build a territory plan to proactively engage customers throughout their lifecycle journey
• Contribute to process development and organizational growth projects
• Drive renewals, expansions, and up-sells of our solutions

What you bring:

• Strong executive presence and relationship building skills
• Deep knowledge of business models, strategies, and line of business processes
• Proven ability to handle difficult customer situations and discuss complex issues with customer Admins and Executives
• Experience with cloud software solutions and delivery models
• Ability to apply risk-mitigation strategies to customer situations
• Knowledge of SAP Concur solutions and the business processes they enable
• Bachelor's degree or equivalent required
• Experience in business software
• Knowledge of SAAS
• Strong program/project management and organization skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of our solution

Meet your team:

SAP Concur is the world’s leading provider in Travel, Expense and Invoice Management. You will work closely with colleagues across SAP Concur and our partners. You will coordinate internal SAP and partner resources to ensure value delivery. We have a deep-rooted culture of innovation, a fundamental commitment to equity and belonging, and a focus on enriching the lives of all of those in our community.

We live by our values and are committed to demonstrating them daily.

Our Values: Integrity, Make a Difference, Passion, Adaptable, Collaboration, Trust, Empathy, Inclusion

Skills You’ll Use: Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Establish Trust, Influencing Skills

Tech Industry & SAP General Skills: Key Performance Indicators (KPIs), Artificial Intelligence, Software-as-a-Service, Technology Innovation, SAP Concur Products & Services

Role Specific Skills: Customer Value, Account Governance, Account Strategy, Customer Success Managemen

Location Requirement: Chicago, IL

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 78000 - 180700 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 442182 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid