Customer Success Partner Senior Advisor, SAP Concur

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Obective & Purpose

SAP Concur is looking for a Customer Success Partner to work with a base of commercial clients based in the Southeastern United States.

You are a customer success professional who consults with customers in order to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life. As a Customer Success Partner, you will be responsible for developing high-trust relationships with your clients, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers, SAP Concur’s internal teams and has central importance to our ongoing success as a company.

As market leader in enterprise application software, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We are committed to diversity, equity, and inclusion, and know success can only be achieved through collaboration and a drive to win. In an industry that is constantly changing, we never stop thinking of ways to evolve our products and the experiences clients have with them every day. Our products are currently used in over a hundred countries and reach millions of employees worldwide.

SAP Concur employees are well taken care of. Here are some perks and top benefits to highlight:

• Medical, dental and vision options, including for domestic partnerships
• Generous vacation and holiday time
• Pre-tax flexible spending accounts for health and dependent care
• Employee Stock Purchase Program
• Concur Cares Days to dedicate paid time every quarter to a non-profit of your choice
• Local, National, and Global Employee Networking Groups
• Strong career growth and development program

Experience & Role Requirements

• Successful experience managing a portfolio of clients (approx. 40-60) with a high level of complexity, focus, and intensity.
• Proven experience working cross-functionally to establish productive internal partnerships with designated cross functional team members and being the leader of client strategy and success.
• Proven program management expertise and excellent problem-solving and communication skills.
• Demonstrated success navigating difficult customer situations and discussing sensitive issues with executives.
• Expert governance and stakeholder management skills.
• Expert verbal/non-verbal communication, relationship building and executive presence skills.
• Experience consulting on complex global transformation programs and applying risk-mitigation strategies.
• Proficient in Salesforce and performance analysis tools.
• Expertise in process improvement and operational efficiencies
• Strong ability to develop and deliver executive-level presentations.
• Experience driving customer value realization, renewals, and expansions.
• Ability to travel up to 30%, as needed.

What you bring

• You are a self-starter, with energy, drive and a critical thinking skillset able to make independent decisions while managing competing customer priorities and internal deliverables.
• Strong executive presence and relationship building skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of subscription or license-based solutions.

• Bachelor's degree or equivalent experience required
• 5 - 10 years of Customer Success, Account Management or Sales experience
• Strong knowledge of SaaS models and value-based engagement
• Sees conflict as opportunity to assess situations and find common ground quickly

Location

• Southern U.S. (near a SAP office; hybrid role with 3 days onsite per week)

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121,000 - 261,800 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444512 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid