Cloud Operation Specialist

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Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

HYBRID ROLE: Selected candidate will report to offices in Mexico City or Monterrrey

Expectations and Tasks

As Operations specialist you are responsible for:

Driving the programs and initiatives to improve the KPI/SLA’s
Driving and delivering team’s established annual goals and develop frameworks to ensure critical key performance indicators for the team are met.
Working towards automating various day to day operational tasks
Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
Process improvement on the daily operational activities
Able to coordinate and orchestrate the work between the teams.
Handling OnCall duty
Vendor Management
Reporting & Analytics Capabilities

Preferred Skills

10+ year work experience in Infrastructure
5+ years’ experience in service delivery in global teams
Experience in driving improvement initiatives
Understanding and working experience in SLA/KPI’s
Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
Understanding of hyperscalers concepts
De-escalation experience on IT incidents and requests
Driving the large programs and initiatives to achieve the strategic goals.

Good to have

ITIL Certification
PMP Certification
Executive reporting experience
Able to communicate successfully at different levels of the organization

About the Team

Current team size of 45 people
Global team spread across India, Germany and Mexico
Diverse and different level of expertise in the team
Combination of Technical and Operational delivery expert

#SAPECSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.