Backend Support Specialist (4-8 years)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build :

• The role involves designing, developing, and maintaining scalable applications using tech stack in Java and Python. The position is structured as 80% automation engineering and 20% operational involvement, allowing you to gain first-hand insight into operational workflows and translate them into efficient, automated solutions.
• Develop full-stack solutions across frontend and backend, applying design thinking to improve usability. Design, Build and Enhance APIs and backend services with a focus on scalability and re-usability.
• Design, build and enhance backend services and APIs, supporting secure and reliable system integrations.
• Implement application security best practices, including authentication, authorization, and role-based access controls.
• Design, Build and integrate AI-driven capabilities using Large Language Models (LLMs) to enhance application functionality.
• Deploy, manage, and maintain applications on cloud platforms, ensuring stability and compliance.
• Identify, troubleshoot, and resolve application issues, optimizing performance and reliability.
• Own applications end-to-end, with a product-owner mindset from design, development through deployment, documentation, and release cycles.
• Collaborate with stakeholders to gather requirements, influence decisions, and contribute to continuous improvement, mentorship and adoption of new technologies.

What you bring:

Must Have Skills:

• Strong foundation in Java and Python with hands-on experience building APIs, automation, or web applications using frameworks such as Spring, Hibernate, or Flask.
• Ability to design scalable solutions and make architectural trade-offs.
• Experience in stakeholder management and translating business needs into technical solutions.
• Working knowledge of HTML, CSS, JavaScript and SQL with query optimization skills.
• Exposure to application security concepts such as SSO and role-based access control with user access management.
• Curious, problem-solving mindset with the ability to translate business or operational needs into technical solutions and take ownership in a fast-paced environment.

Nice to Have:

• Experience with cloud platforms (SAP BTP, Cloud Foundry, Azure, AWS)
• Experience working with AI implementations using Large Language Models (LLMs), SAP AI Core / OpenAI LLMs, prompt engineering, prompt templates, and structured outputs
• Experience in writing and optimizing database queries using PostgreSQL, SQLite.

Where you belong :

Within the Customer Success & Delivery (CS&D) division, the Global Cloud Operations - Enterprise Cloud Services (ECS) Delivery team runs the HANA Enterprise Cloud and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures - SAP DCs, AWS, Azure & GCP.

We are looking for an IT Technology Backend Support Specialist who will be responsible for working in the automation landscape supporting the large-scale business applications under the Enterprise Cloud Service Team infrastructure support and services along with running SAP's backend technology including operations of state-of-the-art datacenters as well as client technology around the globe.

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 437434 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid