Company Description
Job Description
Bring It
Your SAP Customer Experience foundation covers Sales Cloud, Service Cloud, SAP Commerce, or Emarsys. You understand customer processes from lead-to-order to case management, and connect CX to enterprise systems. Your structured approach and clear communication make you effective with both technical and business stakeholders.
Build It
You will support full-lifecycle CX implementations, from fit-gap workshops and solution design through to go-live. You translate business requirements into specifications, assist with SAP CX integrations, and support system testing. You contribute to end-user training and build reusable templates and lessons learned for the practice.
Belong
This team advises enterprise customers on some of their most significant CX transformation programmes. You work in cross-functional squads with integration, data, and quality specialists across multiple global engagements. SAP supports your growth through CX certification pathways and a practice built on shared knowledge.
Cloud Architecture · Customer Relationship Management · Complex Problem Solving · Collaboration · Cloud Strategy · Cloud Security Infrastructure · Service Management · Effective Communication · Technology Roadmaps · Issue Management · Cloud Infrastructure · Operational Risk Management · Observability · AI-Assisted Architecture Decisions · AI-Threat Detection · Context Engineering · AI Output Quality Assurance · Agentic AI Day-to-Day Practice · AI-Assisted Automation and Prototyping · AI Adoption Capability
Qualifications
Additional Information
About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. You can find a summary of benefits and eligibility requirements on SAP's Benefits and Rewards site.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
