Ask Services - AI Digital Assistant / Program Support - Intern (6 months, part-time)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

YOUR FUTURE ROLE

As an Ask Services Level 1 Triage & Dispatching (L1 T&D) team member, the work you do will ensure SAP’s Sales and other customer facing Roles have the information they need to help SAP customers and partners around the world.

After learning the basics about SAP, its business strategy, solutions and service offerings, you will be taught Ask Services Support Operations. This means you will learn SAP Solutions & Services, Sales Process and the Customer Value Journey and finally you will learn the Ask Services tools, systems and processes.

Once have learnt the basics, you will use the Ask Services platform, run the processes and procedures to triage all incoming requests and provide answers to all level 1 questions. You then can potentially also dispatch all level 2 and level 3 questions to the appropriate Single Points of Contact (SPOC) or Subject Matter Experts (SME) for each Region and Line of Business/Solution Area/Portfolio Area.

You will also support the business operations tasks as well; those related to the “Ask Services Digital Assistant” application. This is a GenAI chatbot specifically built to automate the L1 T&D tasks, streamline field support by as supporting immediate answers to questions. Your role would be to become responsible of the quality of the solution, by supporting the tests and maintenance lifecycle.

YOUR PROFILE

• Educational Background:
  • • Minimum a bachelor's degree in Business Management/Business Analytics, Engineering, IT or a related field.
• Professional Experience:
  • • Previous internship or related work experience
    • Experience working in the international market and within the software industry
    • Experience in program planning and project management
    • Experience and ability to understand and manage complex business/IT requirements
• Additional Skills:
  • • Excellent communication and presentation skills
    • Ability to work in a team, strong communication skills and ability to work independently
    • Strong technical ability to automate reports and processes
    • Ability to handle multiple tasks, manage conflicting priorities, and complete assignments under aggressive time constraints independently
    • General understanding of sales and support systems as well as relevant processes and practices
    • A proactive attitude, analytical mindset, and a keen attention to detail
    • Flexibility and ability to adjust to new demands with a sense of urgency
    • Fluent in written and spoken English language

ABOUT THE TEAM
Ask Services is an internal program, initiative and team within SAP’s Strategy & Operations unit. Its mission is to provide content, tools and globally consistent expertise to Sales and other customer facing roles on SAP Cloud Service offerings.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436104 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations: #LI-Hybrid