Apprenticeship - Customer Renewal Executive F/M

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build:

• Monitor specific commercial programs to mitigate churn and increase revenue by pulling reports and interacting with CREs from different regions to ensure proactivity and execution.
• Align our provisioning tool with bookings by triggering system updates, assisting CREs with complex cases, and enabling CREs to perform these tasks autonomously.
• Execute renewals by engaging in commercial discussions with internal and external customers, preparing quotes in our CRM, delivering contracts to customers, and ensuring all deals are properly booked.
• Expand your knowledge through SAP's end-to-end Cloud Renewal Execution Processes, deepen your understanding of SAP systems and solutions, and enhance your collaboration and customer negotiation skills.

What you bring:

• Skills and knowledge in renewal strategy, deal architecture, customer negotiation, and effective navigation within commercial and legal teams.
• Ability to work proactively across various regions and communicate efficiently with team members.
• Strong analytical, organizational, and problem-solving skills, with the capacity to perform tasks independently and collaboratively.
• Proficiency in English and French is required (at least B2/C1 level).
• Bachelor’s (third year) or Master’s student, available for a duration of 24 or 12 months.

Where you belong:

• You will be part of the Customer Renewal Center, responsible for Cloud Contract Extension Execution, focusing on building customer loyalty and increasing long-term revenue.
• As a Customer Renewal Executive dedicated to our Cloud ERP segment, you’ll cover a cross-regional scope and work with diverse, international colleagues.
• You’ll thrive in a professional, growth-oriented environment that values internal collaboration and continuous learning in customer engagement and SAP solutions.

Duration: 12 or 24 months (24 months preferred)
Start Date: mid-August 2026

This contract is subject to remuneration in line with the applicable collective agreement (Convention SYNTEC)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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