JAPAN Customer Renewals Center Customer Success Partner

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

JAPAN Customer Renewals Center Customer Success Partner

このポジションはカスタマーサクセスにかかわる、営業、CSPといった各ステークホルダーと連携し、お客様へCloudリニューアルを
提案し、Cloud契約継続を実行します。既存契約確認、お客様のご要望に基づいた提案コンディションの調整など、Cloudディールの基本的な知識やリーガル、ポリシー等を熟知し対応する必要があります。また、リニューアルの担当としてお客様とのコミュニケーション、契約詳細の説明やネゴシエーションも求められるスキルです。
営業経験とバックオフィスの知識をベースに、更に、自身のエンゲージメントスキル向上やストラテジーをストレッチ出来る仕事となります。
また、この組織はグローバルチームであり、日本人とのやり取り以外は、基本的に英語ベースでの業務です
英語を使った日常的なコミュニケーション、英語のドキュメント理解、プレゼン等、外資系ならではの英語のスキルを伸ばすことが出来る環境です。
2023年に、日本で組織された新しいチームですので、フレッシュな環境で活躍してみたい方、更なる営業力を伸ばしたい方、英語を使った業務で活躍したい方、是非ともこちらのポジションに応募いただければと思います。

Key Areas of Responsibility and Tasks

In the Customer Renewals Center (CRC), our people and our culture are central to our success! Customer Renewals Executives (CREs) demonstrate skills and knowledge in renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a growing, impactful, and supportive team, the Customer Renewal Center is the place for you!

As a Customer Renewals Executive, you are responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team. You are responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue.

You will be responsible for representing SAP and will be empowered to know all internal process related phases of renewals. You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to SAP’s growth. We promote a culture of open dialogue and continuous improvement; in this role we encourage you to voice your feedback to drive improvements within the business.

Renewal Execution Tasks:
· Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and replacements.

· Leverage internal SAP networks to navigate cross-functionally and regionally.
· Possess knowledge of SAP Cloud Terms and Conditions.
· Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer. · Knowledgeable in commercial metrics and forecasting principles.

The Customer Renewal Center’s mission is to reach #Quest4Zero each and every quarter: ZERO churn, ZERO lost, and ZERO slipped renewals. We look forward to talking with YOU about how you can build this culture of success with us!

Experience & Language Requirements

· Experience in a customer facing role with ability to influence different stakeholders using strong relationship and communication skills.

· Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.

· Ability to work through multiple SAP commercial software systems.

· Proven ability to organize and prioritize tasks while being process oriented.

· Communicate clearly both orally and in written form and proven ability to build strong relationships.

· Fluent English/Japanease

· Thai speaking is a must for supporting clients in the local market

Education

· Bachelor’s Degree or equivalent comparable experience

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444530 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid