Visitor Experience Officer (Fixed-Term)

Job Description

We're looking for a team player with excellent people skills combined with a passion for connecting people with nature. Working at RSPB Frampton Marsh, the RSPB's awesome nature reserve in Lincolnshire; you'll be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. This roles are fundamental in ensuring we have the highest quality of visitor experience for both new and existing audiences.

This Visitor Experience Officer post will be responsible for supporting the team to deliver the visitor experience offer, during a busy visitor season from spring to autumn. Additionally you will be working to spread the word of how fantastic Frampton Marsh is, predominantly though social media. The development and delivery of engaging and profitable events to a wide range of audiences will also be a large part of the role. You will be working with the Visitor Experience Manager and volunteers to ensure a coherent visitor offer is delivered whilst also working with the HQ team to ensure the highest quality of RSPB visitor experience.

We are looking for people who share our passion for nature and wildlife and our commitment to conservation and environmental protection. The ideal candidates will have strong communicating skills, proven experience at delivering events and a high standard of visitor experience - if that's you we'd love to hear from you!

Essential skills, knowledge and experience:

• Computer literate to include professional use of social media to adhere to brand requirements.
• Working knowledge of visitor engagement techniques.
• Excellent verbal and written communication skills.
• Ability to plan and prioritise workloads.
• A team player who can motivate and inspire people.
• Problem solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Ability to maximise opportunities for visitor engagement and income generation.
• Able to build and maintain strong working relationships.

Desirable skills, knowledge and experience:

• Experience of managing and delivering against targets and KPI’s.
• Experience of analysing and interpreting data in a visitor experience environment.
• Successful experience of managing or supporting a team of staff and/or volunteers.
• Having contributed to a successful visitor project or visitor attraction.
• Tourism or leisure related qualification, ideally at HND level or equivalent.
• Working knowledge of Equal Opportunities and Diversity.
• Health & Safety in the workplace.

This is a Fixed-Term position for 8 months. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

We are looking to conduct interviews for this position from 9th February 2023. For further information please contact chris.andrews@rspb.org.uk

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.