IT Service Owner – Service Operations

Job Description

Location: Tukang

Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered.

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

The IT Service Owner – Service Operations is responsible for the day-to-day functional operation of SAP solutions supporting Service Operations, including Field Service, Maintenance, Repair and Overhaul, Warranty, and related business processes. The role works closely with business stakeholders, AMS providers, project teams, and solution architects to deliver enhancements, support operational excellence, and ensure seamless integration across SAP modules and external systems. The role also supports project implementations, application lifecycle activities, and continuous improvement initiatives while ensuring compliance with IT governance and change management practices.

What you will be doing:

• Business Engagement: Serve as the primary operational contact for business stakeholders, translating functional requirements into actionable system solutions.

• Solution Delivery: Plan, validate, and execute application enhancements, coordinate user testing, and support rollout and site onboarding activities.

• Operations: Manage day-to-day operational support, resolving incidents, service requests, and problem tickets in coordination with AMS partners.

• Architecture / Integration: Ensure end-to-end process integrity across SAP modules and external interfaces alongside Solution Architects and integration teams.

• Governance: Enforce compliance with IT governance, security, and change management standards while maintaining operational process documentation.

• Leadership: Provide functional guidance, domain expertise, and operational knowledge transfer to junior team members and business key users.

• Continuous Improvement: Monitor service metrics and drive optimizations to increase overall system stability, usability, and operational efficiency.

• Testing & Quality Assurance: Lead functional testing, defect resolution, and deployment validation to ensure seamless release management.

Position qualifications:

• Minimum 7 years supporting enterprise SAP ERP environments (SAP ECC or SAP S/4HANA Cloud).

• Proven track record supporting core Service Operations processes (Field Service, MRO, or Warranty management).

• Experience driving ERP rollout projects, application enhancements, releases, and production support activities.

• Demonstrated experience collaborating with third-party AMS providers and external implementation partners.

• Deep understanding of SAP Service Operations functionality and core cross-module integrations (Sales, Logistics, Finance).

• Good working knowledge of SAP integration technologies, including SAP CPI, PI/XI, APIs, IDocs, and web services.

• Practical knowledge of IT Service Management processes, including Incident, Problem, Change, and Release Management.

• Strong analytical, stakeholder management, and problem-solving skills with the ability to influence cross-functional teams without formal authority.

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Type of Contract

Permanent