Rolls-Royce
AE1107C FSR JGSDF
Location: Tokyo (JP-TO) | Japan
Location flexibility: 3 office days / week
Job Description
Job Description
As the AE 1107C Field Service Representative, your key accountabilities will include:
- Establishing and maintaining close liaison with all relevant sections of customer organization, and Rolls-Royce management.
- Providing first line troubleshooting assistance to onsite customers and assist with interpretation of all technical and operational requirements.
- Comply with any requirement to relocate assignment as determined by the business and/or the customer to ensure company business objectives and contract deliverables are met.
- Ability to travel on short notice domestically or internationally in support of campaigns, aircraft on ground (AOG) support, and customer requests for extended periods of one month or more in support of customer operations.
- Ability to meet certain requirements for visual acuity, as outlined in the Authorized Field Service Representative program, for purposes of performing essential job functions, such as visual inspection of hardware for serviceability.
- Ability to obtain a Japanese ministry of defense security clearance if required to perform daily duties.
Basic:
- Associates degree with 8+ years of experience in aviation or jet engine maintenance or in an aviation customer support role.
- Bachelor's degree with 4+ years of experience in aviation or jet engine maintenance or in an aviation customer support role.
- Or Master's degree with 2+ years of experience in aviation or jet engine maintenance or in an aviation customer support role.
- In lieu of degree, 12+ years of experience in aviation or jet engine maintenance or in an aviation customer support role.
- TOEIQ score 785 or above.
Preferred:
- Ability to work with all levels of maintenance, engineering, and management.
- Prior Field Service experience in aviation maintenance.
- Excellent communication skills, oral and written.
- Computer competency using Microsoft Office to include Word, Excel, PowerPoint, Access and Project.
Job Category
Field Services
Posting Date
30 Sept 2026; 00:09
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Working at Rolls-Royce
3 office days / week
Fully flexible hours
Company benefits
25 days annual leave + bank holidays
401K
Adoption leave
Annual bonus
Bike parking
Carer’s leave
Childcare credits
Cinema discounts
Coaching
Collaboration spaces
Cycle to work scheme
Electric Car Salary Sacrifice
Employee discounts
Enhanced maternity leave
Enhanced maternity leave
Enhanced pension match/contribution
Ergonomic workstations
Faith rooms
Family health insurance
Further education support
Health insurance
In house training
L&D budget
Lunch and learns
Mentoring
Modern office
Neonatal leave
On-site barista
On-site catering
Open to compressed hours
Open to job sharing
Open to part time work for some roles
Open to part-time employees
Private booths
Referral bonus
Share options
Shared parental leave
Studying sabbaticals
Theme park discounts
