Join Pets at Home as an SAP & SuccessFactors Application Manager based in Handforth with a hybrid working arrangement. Lead the strategic direction of the SAP estate and Centre of Excellence, driving large-scale transformations and shaping the future of retail and veterinary technology.
Requirements
Significant SAP architecture experience across SAP ECC and SAP S/4HANA.
Strong knowledge of SAP CAR, BW/4HANA and BPC solutions.
Deep understanding of SuccessFactors architecture, modules and integrations.
Experience leading large-scale ERP transformation and migration programmes.
Experience leading and developing technical teams and managing third-party suppliers.
Solid understanding of ITIL service management principles.
Preferred: SAP Certified Technology Architect, TOGAF, or equivalent certifications; experience in retail, omnichannel, or healthcare.
Skills & Responsibilities
SAP Architecture: Own the architecture and roadmap for SAP S/4HANA, ECC, CAR, BW/4HANA, BPC, and SuccessFactors.
Transformation Leadership: Lead migration strategies from legacy platforms to modern cloud-ready solutions.
Stakeholder Engagement: Partner with senior leaders across Finance, People, Retail, and Supply Chain to turn business priorities into scalable solutions.
Team Leadership: Lead, coach, and develop a team of technical specialists and architects while managing external partners.
Potential transition routes: People from Enterprise Architect or SAP Project Manager roles may bring relevant technical and leadership skills, alongside meeting mandatory SAP architecture and transformation requirements.
Job description
SAP & SuccessFactors Application Manager
Handforth SK9 3RN (Hybrid)
At Pets at Home, we're on an ambitious technology transformation journey. As we continue to modernise our systems and invest in scalable, future-ready platforms, we're looking for an experienced SAP & SuccessFactors Application Manager to lead the strategic direction of our SAP estate and Centre of Excellence.
This is a high-impact leadership role where you'll shape the future of our SAP landscape across Pets at Home and Vets for Pets, ensuring our technology supports millions of pet owners, thousands of colleagues, and hundreds of practices and stores across the UK.
If you're passionate about SAP architecture, transformation, cloud technologies, and building high-performing teams, we'd love to hear from you.
What you'll be doing
As our SAP & SuccessFactors Application Manager, you'll provide strategic leadership across our SAP and SuccessFactors platforms, balancing long-term vision with operational excellence.
You'll:
Own the architecture and roadmap for SAP S/4HANA, ECC, CAR, BW/4HANA, BPC and SuccessFactors.
Lead our SAP Centre of Excellence, setting standards, driving innovation and ensuring best practice.
Shape and deliver our migration strategy from legacy platforms to modern cloud-ready solutions.
Partner with senior stakeholders across Finance, People, Retail, Supply Chain and Veterinary Operations to turn business priorities into scalable technology solutions.
Drive platform performance, stability, security and continuous improvement across our SAP estate.
Ensure strong governance, service management and release processes are in place.
Lead, coach and develop a team of technical specialists and architects.
Build strong relationships with external partners and suppliers, ensuring quality, value and alignment to our technology strategy.
Stay ahead of emerging SAP technologies and identify opportunities to enhance colleague, customer and pet care experiences.
About you
We're looking for a strategic technology leader with deep SAP expertise and a passion for delivering business value through technology.
You'll bring:
Essential experience
Significant SAP architecture experience across SAP ECC and SAP S/4HANA environments.
Strong knowledge of SAP CAR, BW/4HANA and BPC solutions.
Experience leading large-scale ERP transformation and migration programmes.
Deep understanding of SuccessFactors architecture, modules and integrations.
Experience leading and developing high-performing technical teams.
Strong stakeholder management skills with the ability to influence senior leaders.
Experience managing third-party suppliers and strategic technology partners.
A solid understanding of ITIL service management principles.
Nice to have
SAP Certified Technology Architect, TOGAF or equivalent architecture certifications.
Experience within retail, omnichannel, consumer or healthcare/veterinary environments.
Exposure to Agile delivery methodologies and DevOps practices.
Experience with SAP data, analytics, governance and AI capabilities.
Knowledge of sustainability and ESG considerations within technology decision-making.
Join us in building the world's best pet care platform
Why Pets at Home?
We're more than just the UK's leading pet care business. We're a community of people who genuinely care about pets, pet owners and each other.
You'll have the opportunity to work on meaningful transformation programmes, influence enterprise-wide technology decisions, and help shape the future of a growing business that's investing heavily in digital innovation.
In return, you'll enjoy:
A hybrid working environment based from our Support Office in Handforth.
The opportunity to influence large-scale technology transformation.
A collaborative and supportive culture.
Excellent development opportunities.
A comprehensive benefits package, including colleague discount and a range of wellbeing and reward benefits.
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
