Join Pets at Home as an Application Support Analyst on a 6-month Fixed Term Contract based in the UK / Handforth. You will provide crucial day-to-day support for RxWorks during an exciting practice management systems migration.
Requirements
Experience with RxWorks, Provet, or other veterinary practice management systems is required.
Understanding of veterinary practice life / veterinary background is strongly welcomed.
Experience in application support, administration, or a system service environment is advantageous.
Strong problem-solving skills and attention to detail.
Ability to start quickly (long notice periods cannot be considered).
Skills & Responsibilities
RxWorks / Provet: Provide day-to-day user support and administration to keep veterinary practices running smoothly during the migration.
Incident Resolution: Resolve incidents and service requests quickly and effectively, monitoring system performance and troubleshooting issues.
Collaboration: Partner with IT teams, external vendors, and veterinary practices to ensure seamless communication and operations.
Documentation: Document processes and ensure compliance with audit standards.
Potential transition routes: People from veterinary practice administration or general IT support roles may bring relevant technical and operational skills, alongside meeting the system experience requirements.
Job description
Contract: 6 Month FTC - end date 30th June 2027
Are you passionate about supporting technology that helps pets live their best lives? Join the team as an Application Support Analyst and play a key role in our Veterinary Business during an exciting systems migration.
What’s the role?
We’re moving practice management systems, from RxWorks to Provet, across our practices. While the migration happens, you’ll keep our current system (RxWorks) running smoothly, handling day-to-day support and ensuring our teams can deliver exceptional care.
This role is a 6 month FTC to support the project, and we're open to considering candidates from across the UK.
What you’ll do:
Be the go-to person for RxWorks user support and administration
Resolve incidents and service requests quickly and effectively
Monitor system performance and troubleshoot issues
Collaborate with IT teams, vendors and veterinary practices
Document processes and ensure compliance with audit standards
What we’re looking for:
Experience with RxWorks or / and Provet (or other veterinary practice management systems)
Understanding of practice life – we very much welcome candidates from veterinary backgrounds
Experience of application support & administration and/or of working within a system service environment would be advantageous
Strong problem-solving skills and attention to detail
Ability to start pretty quickly (unfortunately we can’t consider long notice periods)
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Why join us?
At Pets at Home, we’re passionate about pets and people. You’ll be part of a friendly, supportive team with access to great benefits and the chance to make a real impact during a key transformation project.
Ready to make a difference? Apply now and be part of a team that cares.
