Account Manager

Job Description

Your mission

We’re on a mission to make the world's videos watchable in any language.

Papercup uses AI to dub videos into other languages using the most human sounding synthetic voices you've ever heard.
Leaders in entertainment, news, and corporate use Papercup to leap language barriers and engage more deeply with their audiences, while cutting costs and getting their video content out to international markets faster than ever before.
Last year over 300 million people watched videos translated by Papercup, and our customers include Jamie Oliver, Business Insider, Sky News, and Bloomberg.

At Papercup we really care about our people - culture matters deeply to us and we are committed to building a company that people are proud to work for. And we're growing fast. That means you can help grow the business from the ground up and maintain a lot of ownership.

Your profile

We are looking for a driven, attentive and customer-focused Account Manager to manage, grow, develop and nurture our key clients. Clients you’ll manage include fantastic companies like Sky News and Business Insider, so to really thrive in this role, you'll need to know the digital video space and be highly adaptable and genuinely enjoy the process of building lasting client relationships.

As an Account Manager at Papercup, you will:

• Be the main day-to-day point of contact for some our key clients making sure they each have the best possible experience with Papercup at every touchpoint
• Manage the client relationship end to end, from onboarding to growth across new use cases and teams
• Work with the wider commercial team to devise and deploy plans to help grow our client's audience or business and ensure our client relationships can flourish over time
• Act as an internal project manager by liaising with localisation managers, video editors, channel managers and others across our team to ensure we are delivering the best outputs possible
• You’ll be proactively looking for new avenues for the client to grow, improve the performance of their localised content, and for Papercup to expand revenue opportunities within the account

Your Skills

• Genuinely customer-focused and finds real joy in helping customers grow their business
• Account management and/or customer success experience, ideally within the video and media space
• Hugely detail-oriented and able to happily keep on top of many conversations - time management skills are a must!
• Growth-minded and is always looking at creating a ‘win-win’ situation by helping our clients grow, so they increase their order with us
• Communicate with different audiences with a high degree of emotional intelligence and has excellent presentation skills
• Confident, professional and has an eye for details - you'll need to thrive off growing rapport and relationships with clients
• Loves to learn and doesn't shy away from a challenge - we are a fast-moving machine-learning startup so learning all about new industries as we grow our customer base needs to be something that excites you
• Self-motivated and will always take the extra step without being asked. They can spot a challenge coming and anticipate the resources need to overcome it so the client experience goes as smoothly as possible

Why us?

We really care about our people - culture matters deeply to us and we are committed to building a company that people are proud to work for

We're growing fast. That means you can help grow the business from the ground up and maintain a lot of ownership

Apart from all this good stuff, what else do we offer?

• Competitive salary up to £38,000 - £46,500
• Unlimited vacation policy
• Flexible working options, 2-3 WFH
• Private medical cover or a monthly wellness bonus
• Options granted to everyone to benefit from the growth and success of the business
• The opportunity to learn - enroll in courses or conferences or take a reading week to improve your skills
• Food and fun: free snacks, Tuesday breakfasts, monthly team socials, annual offsites, the best Slack banter you can find