Station Manager

Job Description

Take the Lead. Own the Station. Shape the Journey.

Station Manager - Merseyside & Lakes Hub

Ready to step up, take charge, and keep the station running like a well-oiled machine?

We’re looking for a natural leader who thrives on challenge, motivates teams, and delivers top-tier customer service in a fast-paced, people-first environment. If that sounds like you, this is your moment.

A

t Northern, we don’t just run trains — we power progress, connections, and communities across the North. With over 2,500 trains a day, every journey matters. And as a Station Manager, so will you.

The role will also include:

• Development and implementation of processes and action plans based on trend analysis
• Driving improvements to the customer experience and delivery of the service at stations including safety and security, cleanliness, accessibility, information & communication
• Managing internal and external relationships in order to meet key performance indicators
• Meeting revenue and cost targets whilst identifying opportunities to further increase revenue and reduce costs

About you:

You will be someone who relishes in the opportunity to make a positive difference to the everyday lives of our customers and station teams.

You will need to excel in the following areas:

• A desire to deliver excellent customer service
• Strong communication skills, effective communicator at all levels
• Ability to manage stakeholder expectations
• Excellent people management skills
• Proven organisational and time management skills
• To obtain or be willing to work towards your assessor qualifications
• A sound management understanding of HR and safety policy implementation
• A full, current driving license

The successful candidate should have dispatch competency or be willing to work towards obtaining competency

Pay & Perks

• £39,000
• On Call Allowance

Our Benefits:

Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

• Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
• Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
• 75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
• Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
• A generous holiday entitlement - our holiday entitlements can help you feel like you can get away too.

You can find out more here.

About Northern:

Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.

We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.

We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.

Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.

Ready to make them yours? Join us on this journey.

Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.

However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!

We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.

We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.