Roster Clerk

Job Description

Job Title: Roster Clerk

BUSINESS FUNCTION: Customer & Commercial

SALARY: £30,295

Grade: CO3

LOCATION: Liverpool Lime Street

HOURS: Full Time

Is organisation and attention to detail ‘Your Thing’?

We are looking for a self-motivated Roster Clerk to support our Stations Team with their rostering requirements.

Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.

We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.

We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.

Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.

Ready to make them yours? Join us on this journey.

What you’ll be doing

As a Roster Clerk you'll need to be meticulous and organised, with a skill for managing roster schedules. You'll be producing weekly and daily rosters ensuring optimal staffing levels and adherence to regulatory requirements.

If this sounds like your thing, we'd love to hear from you.

The role will also include:

• Coordinating staff release for meetings, safety briefs, and other business needs while maintaining operational continuity
• Working closely with Station Managers to cover shifts efficiently and liaising with the Payroll Team for accurate remuneration
• Maintaining effective communication with station staff to cover shifts, convey updates, and manage any alterations in rosters
• Handling annual leave requests, managing a sickness tracker, and maintaining precise records of attendance and absence
• Using Word and Excel proficiently for roster creation and record-keeping purposes

About you:

We are looking for someone who can demonstrate the following:

• Excellent organisational skills
• A proactive mindset
• Excellent communication skills with the ability to liaise with a range of people
• Great attention to detail
• Good skills in Word and Excel
• Reliability and patience in managing rostering complexities and unexpected challenges
• The ability to deal with a pressurised environment, and making important decisions under pressure

What’s in it for you?

Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

• Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
• Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
• Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
• 75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
• Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
• Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
• Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
• Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

You can find out more here.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.