Business Improvement Consultant

Business Improvement Consultant

• Use your consultancy skills to improve operating models and unlock sustainable growth

• Shape business strategy and deliver measurable commercial and operational improvements

• Home-based role with regional travel to NFU Mutual agencies 1–2 days per week

About the role

At NFU Mutual, our Agency Network is central to what makes us different. Made up of almost 200 independent agency businesses in more than 280 locations across the UK, it brings together local expertise, trusted customer relationships and entrepreneurial spirit.

Led by self-employed Agents of NFU Mutual, each agency is responsible for its own performance, growth and long-term success, creating a unique environment where commercial ambition, customer outcomes and operational excellence go hand in hand. As part of its long-term strategy to modernise, grow and evolve the way we serve our customers, NFU Mutual is investing in the future of its Agency Network, and this Business Improvement Consultant role will be key to supporting this strategy.

In this hands-on Business Improvement Consultant role, you’ll work directly with self-employed Agents and agency leadership teams to understand how their businesses operate, where challenges exist and where there is scope to improve. Acting as a trusted adviser, you’ll help identify opportunities to strengthen commercial performance, customer outcomes and operational effectiveness. It’s a genuinely varied role, with your work ranging from reviewing operating models and growth strategies to facilitating workshops, leading improvement activity and influencing senior stakeholders to embed meaningful, sustainable change.

This is a fully home-based role, with travel across a designated region and typically 1–2 days per week spent working directly with agencies. You’ll have significant autonomy to manage your own diary, while building strong relationships with Agents and agency leadership teams.

You’ll also be part of a close-knit commercial development team, with strong peer support and opportunities to contribute to national projects that shape and support best practice across the NFU Mutual Agency Network.

This Business Improvement Consultant role is known internally as an Agency Network Business Consultant.

About you

You’re commercially minded, curious and confident working with complexity. You quickly make sense of different business contexts, asking the right questions and using sound judgement to understand where your input can have the greatest impact.

You combine analytical thinking with a practical, outcomes-focused approach, turning complex information into clear direction. Just as importantly, you know how to bring people with you, building confidence, trust and commitment as ideas move from discussion into delivery.

You’re comfortable engaging with senior leaders and stakeholders, challenging constructively and influencing through insight, expertise and credibility. Resilient and adaptable, you maintain momentum when working through ambiguity, competing priorities and change.

To join NFU Mutual, you’ll also bring:

• Experience in reviewing how businesses are structured and operate, identifying opportunities to improve efficiency, capability and long-term performance.


• The ability to use data, insight and your business expertise to understand performance challenges and recommend practical solutions.


• Experience in leading or supporting business improvement activity, helping organisations implement change and deliver sustainable results.


• Confidence in building credibility with senior leaders, challenging constructively and influencing decisions through clear recommendations.


• Prior consulting experience, either with a consultancy firm or internal consultancy function, would be highly desirable.

Experience within financial services or insurance would be beneficial but isn’t essential.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

• Salary – up to £75,000 + Car allowance/Company car


• Annual bonus (up to 25% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Private medical insurance + options to add family members


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.