Senior Director, Community, UK

Job Description

We are Multiverse, a tech scaleup with a social mission. We’re creating a diverse group of future leaders by building an outstanding alternative to university and corporate training, through the power of professional apprenticeships.

We’re one of the fastest-growing businesses in Europe and rapidly expanding in North America, working with over 500 clients including Facebook, KPMG, Morgan Stanley and the NHS. In June 2022, we broke the EdTech funding record (again!) by announcing our $220m Series D, making Multiverse the UK’s first ever EdTech unicorn.

Join us on our journey to democratising access to the best careers and learning opportunities.

The Opportunity

We’re looking for a content-obsessed community builder with a passion for driving connections and transforming lives through shared experiences. This role is responsible for the vision and impact of Community at Multiverse, one of the most unique pillars of our offering. We need someone with a track record of building, growing and commercialising online communities with global scale in mind. You will enjoy strategy as much as execution and will be motivated by a strong sense of ownership and a genuine passion for the power and potential of online communities

Specifically, you will:

• Design and execute the overarching strategic direction of the Community at Multiverse, encompassing Candidates, Apprentices and Alumni globally

• Lead a global team of community experts across events, programmes, content, partnerships, data and insights to consistently increase habitual engagement on platform

• Champion the integration of community as a strategic point of difference across Multiverse, working cross-functionally to identify new opportunities for community engagement (eg. Apprentice Managers)

• Work towards clear commercial targets in collaboration with our sales team as you position community as an important strategic partner in meeting client needs

• Develop strategic relationships with peers across the business to ensure the value and potential of Community feeds into all strategic decision making, proactively seeking opportunities for cross functional collaboration and then making it happen

• Lead development within the team, ensuring clear pathways to progression and regular, fact-based feedback. Continue to build a culture of recognition and inclusion.

• Own departmental budgets, target setting and headcount requests with a mandate to ensure the efficient running of a scaling team

• Champion processes and work streams that ultimately set the Community up for scale - encompassing distributed leadership opportunities as well as automation.

• Work closely with our product/engineering team to ensure our ambitious vision for Community translates into a product roadmap that ensures we remain competitive, efficient and enticing to our members.
  

About You:

• You are passionate about social and economic mobility and the goal of ensuring that all Apprentices have equitable access to the skills and behaviours that will set them up for long term success

• You are a highly commercial individual who has developed and executed go to market strategies for new and existing products

• You’ve worked in content creation previously, devising concepts and campaigns for a broad range of stakeholders

• You’re obsessed with data and have a proven track record of making smart, considered decisions backed by data

• You are a naturally collaborative person who builds meaningful relationships with peers and team members

• You enjoy zooming in and out of the detail - rolling up your sleeves to get something done whilst keeping one eye on the bigger picture

• You are a development oriented people leader with a passion for coaching your team

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days

• Health & wellbeing - private medical Insurance with Bupa, a medical cashback scheme, life insurance, and access to Spill - all in one mental health support

• Hybrid & remote working - weekly or monthly visits to the London office

• You have the opportunity to share in the business’ success (depending on your level)

• Team fun - weekly socials and regular offsite events

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. You can read more about our commitment DEI here.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.