Mondelēz International • United Kingdom

Customer Development Manager - B2B

Employment type:  Full time

1–2 days/week at home

A little flex time

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Job Description

Job Description

Ernest Jackson & Co Ltd exists to Make Healthcare Easier by developing, manufacturing and marketing products that help consumers more easily understand & consume the healthcare products they need when & where they need them.

As well as being the home of several well-loved brands such as Bassetts Vitamins and Potter’s Cough Pastilles, we also support UK and International customers in developing their own private label, premium and niche brands.

The Role

You work in partnership with customers to define and execute a winning growth strategy. The Customer Development Manager – B2B will contribute to this by managing the relationship in line with our agreed contact strategy for existing customers, whilst actively prospecting new customers and territories to expand into in order to ensure a sufficient new business pipeline to deliver sustainable, long-term, double-digit growth in line with sales strategy. The role will actively research and target potential new customers and territories in line with our agreed sales strategy and Ideal Client profile.

How you will contribute

You will:

  • Find and target potential new B2B customers. Use the sales strategy to engage with these prospects and add them to the B2B pipeline.
  • Find and target potential new territories to expand into. Use the sales strategy to understand route to market and country specific requirements.
  • Be the commercial lead in delivering new projects from the first contact with the customer, through product development, pricing, timings, delivery of final product and then managing the ongoing relationship.
  • Manage a group of current Contract accounts and Aldi & Lidl in line with the agreed contact strategy.
  • Deliver budgeted sales and contribution in line with company strategy.
  • Work with Supply Chain / R&D to ensure EJ are competitive in our offering, whilst ensuring we balance the needs to supply chain with appropriate MOQ’s, lead times, raw materials etc.
  • Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer.
  • Execute the strategy for the customer.
  • Ensure the delivery of JCBP (Joint Customer Business Plan).
  • Optimize the use of resources in order to obtain more profitability in the operations.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

  • B2B experience is advantageous
  • Customer-facing roles
  • Growing revenue and market share
  • Delivering results and problem solving
  • Understanding multiple customers, go-to market strategies, structure and business practices
  • Negotiating and influencing skills

More about this role

With a heritage dating back to 1817, Ernest Jackson has 200 years experience and expertise in developing, manufacturing and marketing medicated confectionery and vitamin pastilles.

Ernest Jackson offers a wide range of well-known branded products, as well as a comprehensive contract manufacturing service.

At the factory site in Devon, Ernest Jackson has the capability to manufacture pastilles, sugar boiled lozenges and paste lozenges, made to exacting standards. Some product formulae have been handed down by generations and others to meet the ever evolving market requirements.

Based in the South West of England, Ernest Jackson currently employs over 150 people across two sites and is a member of the Mondelēz International family of companies.


This role can be done remotely, or based at Ernest Jackson offices in Crediton, Devon. There is 25% travel within the role, ad hoc travel to customers, office in Crediton, meetings in Bournville, Birmingham. The team are located across the UK.


  • 27 days annual leave plus bank holidays and option to buy 5 extra days
  • Hybrid working environment
  • Excellent contributory pension scheme
  • Annual bonus

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .

No Relocation support available

Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type


Account Management


Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Health insurance
Mental health platform access
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Shared parental leave
Tax-free childcare
Cycle to work scheme
On-site gym
Faith rooms
Pension match/increase
Salary sacrifice
Life assurance
Annual pay rises
Matched pension contribution
Annual bonus
Company car
Skilled worker visas
Volunteer days
Charity donation scheme
Lunch and learns
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can find the perfect balance of life and work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees are very happy with their salaries and feel that it is well above the market average

Working at Mondelēz International

Company employees


Gender diversity (male:female)

55% M / 45% F

Office locations

Uxbridge, Reading, Wokingham, Crediton, Bournville, Minworth, Sheffield, Chirk, Marlbrook

Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023

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