Customer collaboration Specialist F/M/X - 1 year contract
Salary: 36 000 € – 45 000 € per annum
Location: Milan, Italy | Italy
Location flexibility: 3 office days / week
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Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How You Will Contribute
You will:
Manage the customer collaboration agenda for the Italian fresh market
Design and own joint business plans with customers with a strategic focused agenda, enhancing the digitalization journey.
Improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance
Establish solid and strategic relationships with customers to achieve long-term cooperation and business partnerships.
Help achieve business and commercial objectives by achieving customer service targets and developing collaborative relationships cross-functionally
Deliver the local action plan for CS&L Advantage score improvement, enhancing the order communication directly with customers
Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
Analyze, report and support necessary improvements in Route to market area (drop size, case pick, OTIF).
What You Will Bring
Experience in CS&L functions, ideally with knowledge of customer supply chain management
Able to analyze data and derive insights into action with a focus on delivering timelines and KPI
Strong analytical and problem solving skills
SAP knowledge and expertise in MS Office
Customer orientation, strong influencing and communication skills
Team player, accountable, proactive thinking, flexibility
Able to collaborate, influence and apply commercial awareness with an E2E approach
What you need to know about this position:
The role requires daily interaction with customers and internal stakeholders – communication skills are essential
The work is fast-paced and requires the ability to prioritize and manage multiple tasks simultaneously
Data-driven decision making is a core part of the role – you should be comfortable working with numbers,reports and systems
The role demands independent problem-solving skills, but also close collaboration with cross-functional teams
What extra ingredients you will bring:
Knowledge of the Italian market—particularly regarding its fragmentation and distribution channels—is a plus.
It is absolutely essential to be a native speaker or fluent in Italian, as you will need to interact daily with the sales team, customers and 3PL.
Ability to build trustworthy and long-lasting customer relationships
Natural curiosity and a genuine desire to understand the customer's business in depth
Ability to communicate complex matters clearly and understandably
Digital fluency – you adopt new tools and systems quickly
Precision and conscientiousness combined with an agile way of working
What you bring matters, and so does what you take home. In Italy, the base salary range for this position is € 36.000 up to € 45.000 for full-time equivalent job; the exact salary depends on several factors such as experience, skills and qualifications.



Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Temporary (Fixed Term)
Order Management (OTB)
Customer Service & Logistics
Working at Mondelēz International
3 office days / week
A little flex time
Company employees:
4500
Gender diversity (m:f):
55:45
Hiring in countries
Austria
Belgium
Brazil
Bulgaria
Croatia
Czechia
Estonia
France
Germany
Greece
Hungary
India
Ireland
Italy
Kazakhstan
Latvia
Office Locations
Company benefits
Open to part-time employees
Open to job sharing
Open to compressed hours
Health insurance
Mental health platform access
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Shared parental leave
Tax-free childcare
Cycle to work scheme
On-site gym
Faith rooms
Salary sacrifice
Life assurance
Annual pay rises
Annual bonus
Sabbaticals
Company car
Skilled worker visas
Volunteer days
Charity donation scheme
Lunch and learns
Enhanced pension match/contribution – double match contribution up to 11%
