Customer Collaboration Manager, (CLD)

Job Description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will support and drive the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance.

How you will contribute

You will:

• Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives. Establish solid and strategic relationships with customers to achieve long-term cooperation and business partnerships.

• Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration.

• Facilitate effective cross-functional communication and collaboration among stakeholders: sales, logistics operations, demand planning, product supply, and external partners.

• Establish Advantage Survey Action Planning in accordance with Mondelez standards.

• Contribute to logistics efficiency (Gross Project Productivity targets) by supporting the optimization of logistics processes.

• Analyze, report and support necessary improvements in Route to market area (drop size, case pick, OTIF).

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in Customer Service & Logistics functions with knowledge of customer supply chain management in FMCG or consumer packaged goods company.
• Cross-functional experience (sales, customer service, controlling, demand planning, logistics, and warehousing knowledge).
• Strong focus on delivering productivities, service and KPIs.
• Able to analyze data and derive insights into action with a focus on delivering timelines and KPIs.
• Strong interpersonal, teamwork and communication skills.
• Able to collaborate, influence and apply commercial awareness with an E2E approach.
• Experience from or interest in project management is an advantage.
• SAP, information systems, process design, standard operating procedures.

More about this role

What you need to know about this position:

Education / Certifications

A university degree in supply chain management, business, economics, or related field is preferred.

Job specific requirements

Experience of Customer Collaboration and Logistics is required.

Languages
Full professional fluency in Norwegian and English (written and spoken) is required.

Work schedule:
Fulltime based in Oslo office.

We offer:

• Beneficial discounts in employee stores.

• Fully equipped gym and company sports club.

• The opportunity to rent company cabins.

• Free parking and charging stations for electric cars.

• Digital services from Avonova, e.g., video doctor and psychologist.

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Regular

Customer Collaboration (CLD)

Customer Service & Logistics