Mission Labs • Manchester, United Kingdom

Solution Architect (Customer Experience)

Employment type:  Full time

3–4 days/week at home

Core hours 11–3

Dog friendly

Job Description

What experience we need to see from you:

As a Solution Architect at Mission Labs, you’re a key driver of business success. In order to join the team we’re looking for experience in the following areas:

  • A background in: Contact Centres, Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps
  • Fluent written and verbal communication skills in English
  • Passion for technology and for learning
  • Working knowledge of cloud-native architectures

Whilst, not a deal-breaker, if you have AWS certification (e.g. AWS Solutions Architect Associate or Professional) that would be of immediate interest to us.

We’re on a Mission! Want to get involved?

If you like the sound of where we’re at and think we might be a good home for the next stage in your career growth, hit “APPLY NOW” - Please include your resume & short paragraph about yourself, plus anything that might help us learn more about you.

Flexibility, Inclusion & Diversity

At Mission Labs, we believe in having diverse teams in which everyone can be their authentic self every day. We encourage people from underrepresented backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. We are a family-friendly employer with a culture based on trust, autonomy and flexibility for you to live life & enjoy your work.

You can read more about how we support our team on our team manual (linked)

Company benefits

Open to part-time employees
Enhanced maternity leave
Enhanced paternity leave
25 days annual leave + bank holidays
Enhanced sick pay
🥳 Your birthday off
💪 Onsite gym & showers
🚴 Cycle to work
👩‍⚕️ Private health insurance
🤓 Hackathons

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Mission Labs provides and then we anonymously survey a statistically significant proportion of their employees to make sure Mission Labs is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Mission Labs

Company employees


Gender diversity (male:female)


Office locations


Hiring Countries

United Kingdom
What employees are saying

"I have worked at companies doing 'flexi' before (not real flexi - you'd be given a funny look if you actually wanted to use it), however Mission Labs is truly the first place I've been to, who really do respect the term. I find myself consistently and inherently surprised by truly how relaxed and understanding ML are. They advocate free time, mental health breaks, breaking your days up if you're remote working, all of it. To my knowledge, we aren't tracked on a day-to-day (hourly) basis. As long as our considerable absences are recorded on Timetastic, and our work is getting done, they're happy! I've definitely been on the other end of the flexi-time spectrum, and this company is truly a breath of fresh air."

Anonymous Mission Labs Employee

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