Mission Labs

Mission Labs

Business Communications
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3–4 days per week at home

Core hours 11 - 3

Dog friendly


At Mission Labs we have a single vision: to power the future of business communications.

About us

By pairing intelligent technology with ambitious minds, we deliver world class cloud-based solutions that transform the way businesses engage with their customers and communities. Our unique blend of expertise and experience across the worlds of customer experience, telecoms, system integration and contact automation help our clients to open up new possibilities, inspire audiences and achieve efficiencies.

From FTSE 100 retail and ecommerce giants, global travel companies and government departments, to SMEs and startups, we deliver powerful platform tools and beautifully executed software products that improve our clients’ and their customers’ lives.

Flexible working approach

Mission Labs is truly a flexible place to work. Our flexible working approach is built on trust – we have some colleagues working 100% remotely, some who use hybrid working and some who love coming into our offices pretty much every day. We love a good meet up face-to-face and we can't wait to be able to do this properly over a coffee (or beers!) and usually some food! We don't have a tracking system in place to record hours (no spreadsheets here!) and we don't like a big brother approach – we want to empower people to manage their hours, but with communication being key. If you can't be around, just give your team a heads up.

Our flexi-time policy encourages everyone to have a good work-life balance, whether you're a developer, a director, or a sales executive. Family time is important, so most people use it for the school run, appointments, or to simply catch up with friends by having a cheeky early Friday finish.

Pooches are also part of the Mission Labs family – we love meeting our furry friends, which is why we have a dog friendly office!

We hope that by having a range of flexible perks, regardless of your situation, we have something that caters to everyone.

Company FlexScore™

Scoring against our flexibility index (1 = not at all flexible, 100 = couldn’t be more flexible, 51 is average) using a number of parameters to assess flexibility such as working from home, hours, frequency of travel, benefits, etc.


Employee FlexScore™

Scoring against our employee perception index (1 = not seen as flexible, 100 = couldn’t be happier with the flexibility, 51 is average) using a number of more emotional / perception based questions to understand whether employees feel supported and offered what they want. The areas we cover are work-life balance / managerial support / flexible benefits / working environment / and many others.


"I have worked at companies doing 'flexi' before (not real flexi - you'd be given a funny look if you actually wanted to use it), however Mission Labs is truly the first place I've been to, who really do respect the term. I find myself consistently and inherently surprised by truly how relaxed and understanding ML are. They advocate free time, mental health breaks, breaking your days up if you're remote working, all of it. To my knowledge, we aren't tracked on a day-to-day (hourly) basis. As long as our considerable absences are recorded on Timetastic, and our work is getting done, they're happy! I've definitely been on the other end of the flexi-time spectrum, and this company is truly a breath of fresh air."

Anonymous Mission Labs Employee

Company employees
Gender diversity (male:female)
Office locations

What do we think of Mission Labs?

It's been a pleasure taking Mission Labs through Flexa's accreditation to see whether they are a truly flexible employer. They started out the gate with a far above average employer benchmark score, and where we would see the anonymous employee benchmark score slightly lower in common circumstances, their employees actually superseded them! To have your employees, via anonymity, score your flexible working environment higher than yourself is a fantastic position to be in. It shows the the employees are even more satisfied than the employer realises. Candidates are encouraged to apply!

Meet who might be hiring you

Creativity is our bag – we're made up of coffee geeks, gamers, podcasters, new (and experienced!) parents and foodies from all walks of life.

Keeping things flexible is important to us and we encourage you to bring the best version of yourself to work, wherever that might be!

The Mission Labs family care and support one another – we learn, empower and collaborate to build some fantastic products to help the public, where you can say "Hey, I made that!"

Catherine Rispin, Head of People at Mission Labs

What they offer their employees

  • Open to part-time employees

  • Sabbaticals

  • Enhanced maternity leave

  • Enhanced paternity leave

  • 25 days annual leave + bank holidays

  • Enhanced sick pay

  • 🥳 Your birthday off

  • 💪 Onsite gym & showers

  • 🚴 Cycle to work

  • 👩‍⚕️ Private health insurance

  • 🤓 Hackathons