1–2 days per week at home

A little flex time

Dog friendly

Employment type
Full time

What you’ll need… 📋

  • Previous experience in a UX design role.
  • Comfortable mentoring and leading a team.
  • UX & UI design and prototyping tools (using Figma and Maze right now but we're flexible!).
  • Building and maintaining design systems.
  • Call Centre experience would be an advantage.
  • Lean approach to validating solutions and delivering value.
  • Passion for owning UX of a B2B product.

And the human side... ❤️


  • Deeply understand our clients' big picture and what real value means to them.
  • Passion for delivering solutions that delight our clients.
  • Inspire colleagues with the value of UX in building the right product.


  • Proactive and inquisitive, able to discover true needs using appropriate quantitative and qualitative techniques.
  • Prepared, organised and professional with great attention to detail.
  • Clear and concise communicator and an active listener.


  • Empathy and understanding to form connections with clients and colleagues.
  • Facilitation skills with confidence to manage workshops and interviews with clients.
  • Inclusive team player, sharing and harnessing knowledge with product owners, designers, developers, testers, project managers and delivery leads.
  • Supportive, helping the wider team to explore, discover, test appropriate solutions.


  • Align UX design with the big picture strategy and objectives for SmartAgent.
  • Develop the team and share your UX knowledge.
  • Provide design rationale behind decisions to manage senior stakeholders.
  • Proactive to learn & drive your own personal development.
  • Innovative and forward thinking, enjoys seeking opportunities to improve.

This is a fantastic opportunity to join a fast-growing company, using the latest cloud technology in a very exciting and fast moving sector. SmartAgent builds communication solutions for enterprise contact centres including voice and chat bots, contact automation and artificial intelligence.

*Recruiters, we aren't currently taking agency CVs, but we will let you know if this changes!*

Mission Labs
Business Communications
View company profile

3–4 days per week at home

Core hours 11 - 3

Dog friendly