Solution Engineering

Job Description

Overview

Do you love technology? Do you want to make companies more successful by applying technology? Do you enjoy helping people to understand technology and trends? If so, then we have the job for you. We are looking for someone with a passion for technology to join the AI Business Solutions team.

Microsoft CEO Satya Nadella has defined our mission: to empower every individual and every organisation on the planet to achieve more. In the AI Business Solutions Team, we inspire people and help them achieve business outcomes, driving significant success for our customers in the era of AI.

Our mission is to help customers digitally transform their businesses—unlocking new revenue streams, creating engaging customer experiences, and improving operational efficiency. With the power of AI and Dynamics 365 Sales and Service, we enable organisations to leverage data insights, automate processes, personalise experiences, and innovate with agility.

As a Solution Engineer specialising in Dynamics 365 Sales and Service, you will:

• Work closely with sales teams to understand customer needs, goals, and challenges.
• Showcase how Dynamics 365 Sales and Service, enhanced by AI, can transform their business.
• Provide reassurance throughout the sales cycle, ensuring the proposed solution meets requirements and expectations.
• Inspire and influence business and technical decision-makers to choose Microsoft solutions.

You will design solutions and deliver industry-aligned demonstrations, highlighting how advancements in AI and Dynamics 365 can benefit organisations. You’ll collaborate with partners for co-sell and implementation, engage engineering for emerging technologies, and work with the Customer Success Unit for deal support.

• Act as the pre-sales consultant for Dynamics 365 Sales and Service (including Contact Centre).
• Advance pipeline by qualifying deals, developing strategy, and engaging CxOs and decision-makers.
• Solve technical proof requirements while emphasising business value and competitive differentiators.
• Support proposal finalisation and licensing once solution design is endorsed.

You’ll develop your career in a dynamic, supportive environment that values growth mindset, diversity, and inclusion. You’ll gain deep business acumen, selling skills, and the ability to translate industry trends into actionable strategies.

Responsibilities

• Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
• Engage with the account team to land solution envisioning sessions and business value assessments.
• Proactively deliver compelling customer centric solution demonstrations based on technical workload expertise while building Business Decision Maker/CxO/Technical Decision Maker connections.
• Address solution architecture considerations and competitive objection handling.
• Assist in formalizing the customer proposal.
• Collaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators.
• Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.

Qualifications

• Technical pre-sales or technical consulting, or related experience OR equivalent experience.
• Experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.

Related experience:

• • Technical pre-sales for business applications and/or SaaS-based company or similar technology.
  • Best practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities.
  • Ability to drive and influence stakeholders across organizational boundaries through organizational, presentation, envisioning, writing, and verbal communication skills.
  • Proven track record in prioritization and orchestration of resources for complex customer digital transformation engagements.

Deep understanding of:

• • • • • Business application solutions
        • Commercial cloud offerings, ideally Microsoft’s cloud platform as well as competitive knowledge of other business applications and related ecosystems.
        • Business value selling methodologies and practices that successfully convey the value and business outcomes
        • How to uncover customer’s stated and unstated needs and how technology can be leveraged to solve business problems.
        • High level of self-awareness, reflection, and empathy.
        • Ability to skillfully communicate, demonstrate, and prove the value of business applications.
        • Proven collaborator capable of influencing internal and external teams.
        • Excellent presentation and communications skills across various customer stakeholders, e.g., CIO, CFO, CMO, VP of Sales, etc.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.