Services Account Executive

Job Description

Overview

Overview
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Are you passionate about putting the customer at the heart of everything you do? As a Services Account Executive (SAE) in our Services Sales Team, you’ll play a pivotal role in redefining how we deliver value through services.

You’ll act as a trusted advisor, guiding organisations to unlock the full potential of the Microsoft Services portfolio and achieve meaningful business outcomes. As a SAE, you are responsible for proactively selling the entire Services portfolio—from delivering core value through Unified Support, to accelerating impact with Unified Enhanced Solutions, and driving transformational change through Microsoft Consulting (ISD).

In this role, you’ll work closely with customers to understand their strategic goals, co-create tailored service solutions, and help them realise their ambitions. Your ability to build trust, foster long-term relationships, and elevate the customer experience will be key to your success.

As an experienced SAE, this role offers you the opportunity to accelerate your career growth, be part of a high-performing team, and develop, own, and close strategic opportunities that leverage AI and cutting-edge solutions to drive customer success and grow Microsoft cloud consumption.

We’re looking for innovative, high energy, collaborative professionals who thrive in fast-paced environments, bring informal leadership to the table, and excel at aligning diverse priorities to drive shared success.

If you're ready to make a real impact and help transform the way we sell services—your next great career adventure starts here.

Our Services Sales organization is all about unlocking value for customers by aligning their business goals with transformative solutions. It goes beyond selling products—it's about building trusted partnerships, understanding customer challenges, and delivering tailored services that drive measurable outcomes. Through consultative engagement, strategic planning, and cross-functional collaboration, services sellers empower organizations to innovate, grow, and succeed in a digital-first world while guiding the AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

This role has a particular focus on supporting customers across Defence and Policing—sectors where trust, security, and mission-critical outcomes are paramount. You will work closely with senior stakeholders to understand their operational priorities, resilience requirements, and long-term transformation goals. By aligning Microsoft Services to the unique demands of Defence and Policing, you'll play a key part in modernising capability, strengthening national security outcomes, and ensuring our customers can adopt AI and cloud technologies responsibly and securely. Your ability to navigate complex governance, maintain rigorous compliance standards, and build trusted relationships in sensitive environments will be critical to success in this portfolio.

Responsibilities

Responsibilities

Ensure excellence in pipeline management, forecasting, and operational discipline across the sales cycle.

Drive high-quality deal execution, coordinating the right internal experts at the right time to accelerate customer outcomes.

Own the full sales motion—from account planning and new pipeline generation through to deal closure and expansion opportunities.

Champion AI-led transformation opportunities, helping customers adopt cloud and AI capabilities through relevant service offerings.

Lead customer value discussions—using business case analysis, benefits realisation, and total cost of ownership modelling where appropriate.

Deliver compelling sales and competitive positioning conversations with customers and partners.

Actively listen to customers, understand their business priorities, and shape tailored solutions through a consultative selling approach.

Work seamlessly with internal teams and partners to identify, pursue, and win services opportunities.

Establish yourself as a trusted advisor to both customers and the wider account team.Commit to continual learning across cloud, AI, security, and services to stay aligned with evolving customer needs and industry priorities.

Qualifications

Sales Leadership & ExpertiseProven ability to co-create strategic transformation plans with cross-functional sales and customer success teams.Demonstrated success in delivering against ambitious sales targets through structured account plans and customer success strategies.Experience with cloud adoption planning, consumption forecasting, and delivering agreed technical or commercial milestones.

2. Services Portfolio KnowledgeStrong understanding of support and consulting services—ranging from foundational support offerings to value-added, enhanced solutions.Ability to scope, land, and grow consulting engagements, secure renewals, and expand long-term services relationships.

3. Customer Engagement & Strategic PlanningSkilled in orchestrating end-to-end account planning, including long-term transformation roadmaps.Confident leading Quarterly Business Reviews, engaging senior executives, and driving effective customer governance.

4. Technical & AI FluencyComfortable operating across the full customer lifecycle—from discovery and design to delivery and optimisation.Able to align services and solutions to customers’ digital and AI transformation goals.

5. Cross-Functional CollaborationStrong track record of partnering effectively with technical specialists, account managers, architects, and delivery teams.Ability to bring together multiple stakeholders to embed services strategy into account planning and execution.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.