Senior Customer Skilling Manager

Job Description

Overview

Do you want to be part of a team that is driving Microsoft’s worldwide technical skills enablement, strategy and execution? The WW Learning (WWL) team is learner obsessed, and our mission is to build an enthusiastic learning culture based on industry-leading innovation and aligned for measurable business impact.

Learning is a critical lever to accelerate Microsoft’s growth as a Cloud and AI leader, and to enable our customers, partners and our people to develop, achieve success, and thrive. Skilling is key to help customers accelerate digital transformation and achieve their business outcomes—through scaled skilling on AI and deep technical skilling across Microsoft Cloud and Security.

As a Senior Customer Skilling Manager (Training Program Manager) – Worldwide Learning (WWL) aligned to the UK & Ireland subsidiary, you will develop and execute skilling plans that empower the global workforce and reach new learners—especially those in emerging roles and evolving industries—ensuring they are equipped with the skills needed to thrive in the AI era. You will work closely with sales teams and internal stakeholders to ensure training and enablement are key differentiators in customer adoption of Microsoft platforms. Your leadership will guide customers on their AI journey, enabling them to build the skills needed to succeed.

Responsibilities

Key Responsibilities:

• Collaborate with Customers: Work closely with customers to analyze their training needs and create comprehensive skilling plans focused on AI and Microsoft technologies. Align training solutions with strategic business goals to accelerate adoption and transformation.
• Customer Relationship Building: Cultivate strong relationships with customers throughout their AI journey. Engage with C-suite and senior stakeholders to demonstrate the value of skilling and translate business requirements into actionable strategies.
• Pipeline Management: Maintain a robust pipeline of training opportunities to support our business. Regularly forecast and track training engagements, ensuring they are aligned with the strategic priorities of field sales teams and customer needs. Proactively communicate status and adjust plans to meet demand.
• Orchestrate Resources for Execution: Execute skilling plans by orchestrating resources across digital platforms, training partners, and Microsoft trainers. Ensure excellence in execution by driving consistency, quality, and impact across delivery motions.
• Strategic Insights and Thought Leadership: Provide thought leadership on developing technical capabilities within our customer base. Your vision should emphasize scalable and high-impact skilling approaches.
• Effective Communication: Bridge technical and business audiences. Clearly articulate the value of AI skilling and adapt communication styles to resonate across diverse stakeholder groups.
• Innovation and Opportunity Development: Stay abreast of industry trends, emerging technologies, and market demands. Collaborate with cross-functional teams to pilot novel learning initiatives that enhance AI adoption and drive organizational growth.

Qualifications

Qualifications:

• Strong and proven broad business experience in learning & development, technical training, Customer Success management, program/project management, sales, or a related field.

• Familiarity with Microsoft offerings (products and cloud and AI services), processes, and tools preferred along with prior experience in crafting or delivering training across diverse technical domains.

• Experience in driving large-scale enablement programs, with a track record of meeting or exceeding skilling targets and business impact metrics.
• Demonstrated thought leadership in learning & development, such as developing new training content, implementing innovative learning tools, or contributing to industry forums on skilling.
• Proven ability to collaborate with senior stakeholders, both externally and internally. Demonstrated experience engaging with customer executives and cross-functional internal teams to drive initiatives forward.
• Strong communication skills, with the ability to translate complex technical concepts into clear business benefits. Excellent presentation, writing, and interpersonal skills are a must.
• Project management and organizational skills – capable of managing multiple training projects or engagements simultaneously, with attention to forecasting and pipeline management.
• High adaptability and problem-solving ability, including navigating change, ambiguity and adjusting plans to meet evolving needs. Self-driven and effective in a remote/virtual team environment.
• A growth mindset with a passion for continuous learning, and a collaborative approach that aligns with Microsoft’s values of respect, integrity, and accountability.

• Education: Bachelor’s Degree required with master’s degree preferred / OR relevant experience
• English language fluency
• Estimated up to 25%-50% travel required (Local and international).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.