Regional Delivery Lead - EMEA

Job Description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

The AI Business Solutions Global Customer Success team is looking for an experienced Director of Delivery Lead Europe to lead our growth plan for our AI Business Solutions portfolio.

This role will partner closely with the AI Business Solutions Core team across Global Customer Success (GCS) and in partnership with global field leaders. It will also work with key partner organizations including Finance, Sales, FastTrack and ISD to optimize the business and drive key initiatives both regionally and scale outbound globally.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Strategy
• Develop a deep understanding of the AI Business solution portfolio and how it transforms our customer’s business priorities and objectives. Using that knowledge identify key drivers to enhance the outcomes delivered by the AI Business Solutions portfolio. Align closely with internal teams including Business Architects, Sales Teams, Marketing and finance to ensure rapid adoption and deployment of key programs and initiatives.

Problem Solving & Judgement
• Synthesizes understanding and findings quickly to determine best practices and/or adjustments needed. Working directly with other teams develops optiosn to scale quickly into other areas taking into account local conditions that could impact efficacy.

Communication
• Communicates and advocates strategy and insights to senior business leaders (e.g., GM-level, CVP) and conveys viewpoints through simple and consistent frameworks. Use executive presence to drive influence for broader execution at scale. Communicate changes clearly to stakeholders and field teams. Delivers learnings, recommendations, and implications to senior executives to facilitate ongoing feedback loop.

Business Management
• Show command of the overall AI Business Solutions Portfolio with an emphasis on AI Workforce. Understand key levers for growth, how they relate to the data and be able to prioritize which efforts lead to fastest customer adoption and value. Be the subject matter expert on regional performance with depth in each area that is either overperforming or underperforming, leveraging knowledge to impact regional performance and global performance based on learnings.

Culture
• Role model “best team” in the world culture of our org
• Lead work with optimism, clarity and empathy
• Have accountability for driving results and always learning

Qualifications

Required Qualifications:

• Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND strategy, business planning, consulting, banking, economics, and/or partner organization experience

o OR Master's Degree in Business Administration or related field AND marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
o OR equivalent experience (e.g., scaling a business, management consulting).

Preferred Qualifications:

• Previously have experience as a Business Architect, Product Marketing or Customer facing role at Microsoft
• Knowledge of Microsoft’s AI Business Solutions portfolio- experience working with customers on key portfolio elements
• MBA Preferred

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.