Customer Experience Program Manager

Job Description

Overview

Our team sits at the heart of Microsoft’s AI & HPC business – shaping and delivering the next generation of supercomputing. As a Technical Program Manager II, you will help develop, operate, and maintain services supporting the evolving needs of one of our largest and most significant customers. As a Program manager you will be orchestrating a portfolio of projects including the information management of service mangement documentation, including, design and architecture, service continuity and administration guides.

This role will allow you to develop your program management and technical skills. You will have the opportunity to impact both Microsoft’s strategy and the world-wide mission of one of the largest and most forward-leaning customers. The customer’s scenarios will be lighthouses for their markets and present an opportunity for Azure and Microsoft to learn and grow, create transformative technology offerings, and advance competitive advantages.

Our team values collaboration, craftsmanship, and continuous learning. As a member of the team, you will be able to shape and grow a positive and productive engineering culture.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Identify potential customer needs and develops innovative plans and processes to efficiently execute customer solutions and projects.
• Collaboratively synthesizes varied customer feedback to extrapolate improvements for more efficient acceleration of service delivery.
• Collaborates with multiple cross-functional teams of architects, engineers, and support to relay customer goals, evaluate suggested actionable solutions, and establish cadence for service adoption.
• Proactively ensures alignment of team resources to address customer requirements within scope and identify potential solutions.
• Craft and align solutions that meet customer needs, with a growing understanding of the customer industry, customer business goals, and technical acumen.
• Embody our culture and values.

Qualifications

Required Qualificiations:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field OR equivalent experience.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional / Preferred Qualifications:

• A formal Program\Project Mangement certification.
• Demonstrable experience of program governance and management of complex plans, including scheduling, reporting, resource management, senior stakeholder communications, and risk management.
• Professional presentation skills with experience of regularly presenting a variety of different audiences.
• Customer advocacy, a deep ethos and understanding of customer needs and the methods by which to surface articulated and unarticulated needs.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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