Cloud & AI Infrastructure Architect - ISVs (EMEA)

Job Description

Overview

This role is designed for a highly experienced Azure Infrastructure Architect with a strong technical background and a proven track record working with Independent Software Vendors. The position sits within the Software & Digital Platforms (SDP) EMEA Customer Success organization and supports fast moving, innovative ISVs across the entire EMEA region.

You will work with software companies that are scaling global SaaS platforms, migrating to the cloud, and transforming their applications to be AI ready. As a Senior Cloud Solution Architect, Azure Infrastructure, you will engage with leading ISVs through unified and Microsoft funded engagements.

You will guide customers on designing, scaling, and operating resilient, high performance SaaS architectures on Azure infrastructure, while supporting cloud migrations and multi cloud strategies aligned to their business and technical objectives. This role covers the full EMEA region and offers flexibility in work location as part of a newly established international team. Within the Customer Success organization, we are looking for leaders with a strong passion for delivering customer success.

In this role, you will lead and mentor a technical team that enables customers to achieve their desired outcomes from their investments in Microsoft technology. You will take a proactive approach to resiliency, capacity planning, and performance optimization, ensuring customers consistently realize value from their Azure and AI investments. By leveraging the Cloud Adoption Framework and the Well Architected Framework, you will help customers architect and deploy scalable, secure, and AI ready cloud infrastructure.

Azure is the most comprehensive and flexible cloud platform, and this role focuses on enabling ISVs to adopt cloud and AI at scale, driving innovation across some of the most important software companies in the EMEA market. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Responsibilities

• You will develop relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates as well as be the Voice of the Customer and share insights and best practices and connect with Engineering teams to remove blockers.
• You will provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement. You will deliver excellence as you own your committed pipeline and ensure delivery in alignment with customer expectations
• You will develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Azure Infrastructure services required to operate AI solutions at scale, inclusive of value proposition and how they get value from their investment in the Microsoft technology.
• You will run Architectural Design Sessions to build plan for implementing solution –governing design in line with customer business goals and their technical environment as you use CAF Landing Zones to rapidly enable migrations, help build customer resiliency in priority areas including Networking, Zonal/multi-region and Security and prepare our customers for AI Innovation.
• You will identify resolutions to issues blocking go-live of customer success projects by leveraging Azure Infrastructure technical subject matter expertise and lead technical conversations with customers to drive value from their Microsoft investments and deliver all work according to MS best practices and policies.
• You will demonstrate a Self-Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals as you accelerate customer outcomes and engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience working in a customer-facing role (e.g., internal and/or external). Extensive experience working on technical projects Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.