Cloud Solution Architecture

Job Description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We're actively seeking a Cloud Solution Architect (CSA) who specializes in Azure Data, Analytics & AI services and solutions. As a CSA, you'll be at the forefront of driving our customers' transformation on Microsoft Azure. This customer-facing role involves owning the technical relationship between the customer and Microsoft. Your mission: help customers unlock the full potential of their Microsoft investments through architecture, implementation, and operational health engagements. Plus, we offer flexibility—work remotely up to [50%/100%] of the time or be based exclusively at Microsoft onsite. Join us in shaping the future of technology!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer-Centric Approach:
• Understand customers' overall data estate, business priorities, and IT success measures. Innovate with AI infused analytic solutions that drive business value.
• Prioritize Customer Satisfaction: Foster positive relationships and become a trusted advisor.
• Ensure Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Gather insights from customers and partners.

Business Impact:
• Drive Consumption Growth: Develop opportunities to enhance Customer Success and help customers extract value from their Microsoft investments.
• Unblock Customer Challenges: Leverage subject matter expertise to identify resolutions for customer blockers. Follow best practices and utilize repeatable IP.
• Architect modern Data & Analytics Solutions: Apply technical knowledge to design solutions aligned with business and IT needs. Create modernized Data & Analytics platform solutions with infused AI, lead POCs and MVPs, and ensure long-term technical viability.

Technical Leadership:
• Advocate for Customers: Share insights and best practices, collaborate with the Engineering team to address key blockers, and drive product improvements.
• Continuous Learning: Stay updated on market trends, collaborate with the Data, Analytics and AI technical community, and educate customers about the Azure platform.
• Accelerate Outcomes: Share expertise, contribute to IP creation, and promote reusability to accelerate customer success.

Qualifications

Required/Minimum Qualifications
Bachelor’s degree in computer science, Information Technology, Engineering, Business or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience.

Additional or Preferred Qualifications (PQs)
• Business Value: The ability to convey the business needs and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy.
• Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
• Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."
• Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what customer has said.
Technical
Breadth of technical experience and knowledge in foundational security, foundational AI, architecture design, with depth / Subject Matter Expertise in one or more of the following:
• Enterprise-scale experience with Azure Databricks, including Spark, Delta Lake, and Unity Catalog for scalable data engineering and transformation
• Hands-on experience with Microsoft Fabric, including OneLake, Fabric Lakehouse, Fabric Data Warehouse, and Real-Time Intelligence (RTI) components
• Proven ability to design and deliver Advanced Analytics and Big Data architectures within Microsoft Fabric and Azure ecosystems
• Deep understanding of data modeling, data warehousing, and distributed data architectures
• Proficiency in Python, SQL, PowerShell, and Infrastructure as Code for automation and integration
• Strong understanding of data governance, security, and compliance best practices in cloud data environments
• Awareness of competitive data platforms such as AWS (Redshift, Glue, EMR), GCP (BigQuery, DataProc), and Snowflake

Please note that this position is open to candidates residing in the UK who have the right to work in the UK. This role does not support relocation into the UK.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.