Senior Park Operations Manager

Job Description

What you'll bring to the team

Senior Park Operations Manager

Location: THORPE PARK Resort, KT16 8PN

Hours: 40 hours per week

Contract: Permanent - Salaried - Full time 5 out of 7 days. Weekends and Bank Holidays would be included

Applications Close: 20th January

You’ll play a vital part in the day to day running of the Resort, leading operational teams across the park and supporting the delivery of exceptional guest experiences. Working closely with the Director of Operations and Experience, you’ll help bring our purpose to life, bringing joy, creating connections and making lasting memories for every guest who visits.

What you’ll do:

• Lead operational teams to deliver safe, efficient and guest focused experiences across the park.
• Take ownership during live operations, managing incidents and resolving guest escalations with confidence.
• Ensure the park is always guest ready, meeting brand, safety and operational standards.
• Coach and develop leaders and teams, building a positive and high performing culture.
• Champion guest experience, health and safety and continuous improvement across the Resort.

Qualifications & Experience

• Proven leadership experience within a large scale operational, leisure or visitor attraction environment.
• Strong decision-making skills with the ability to remain calm and confident under pressure.
• A guest first mindset with a passion for delivering exceptional experiences.
• Excellent communication and collaboration skills, able to engage teams and stakeholders at all levels.
• Solid understanding of health and safety responsibilities within an operational setting.
• Experience leading, coaching and developing management teams to achieve high performance.
• A proactive, adaptable approach with a continuous improvement mindset.

Benefits

• 40% off LEGO online
• 25% discount in our retail shops and restaurants
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Enjoy the Ride Pass - giving you and 5 others a Merlin annual pass
• Free staff parking
• Ongoing training & development
• Discounted rates at Merlin hotels all over the world

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

Competitive