Guest Experience Supervisor

Job Description

What you'll bring to the team

🧱✨ Build Amazing Experiences at LEGOLAND Discovery Center New Jersey! ✨🧱

Are you ready to take the lead and help build unforgettable memories, one brick at a time? LEGOLAND Discovery Center New Jersey is searching for an energetic and passionate Guest Experience Supervisor to guide our front-line team and deliver world-class service to every guest who enters our attraction. If you love hands-on leadership, fast-paced environments, and inspiring others to be their best, this is your chance to construct something truly special!

Key Objectives:

• 🌟 Guest Experience Architect: Deliver outstanding guest care by living and breathing Merlin’s Guest Obsession standards, ensuring every visit is awesome from start to finish.

• 🚀 Lead from the Floor: Be a visible, attraction-floor-based leader who sets the example and inspires excellence through action.

• 🤝 Team Builder & Motivator: Coach, develop, and motivate team members to reach their full potential while creating a positive, high-energy environment.

Qualifications & Experience

What You'll Do:

• 🗣️ Daily Team Huddles: Lead engaging daily briefings to keep the team informed, motivated, and aligned with operational and guest experience goals.

• 💼 Department Leadership: Support the daily operation of the Guest Experience Team, ensuring exceptional standards of guest service, presentation, technical operation, and safety.

• 🌈 Innovation & Creativity: Encourage new ideas and creative thinking, helping to continuously improve the guest journey.

• 🎉 Incentive Programs: Work closely with the Operations Leadership Team to develop and implement incentive schemes that drive motivation, improve KPIs, and strengthen teamwork.

• 🌟 Guest Obsession Champion: Actively lead and support all Guest Obsession initiatives, ensuring decisions are always made through the eyes of the guest.

• 🚀 Continuous Improvement: Evaluate the visual appeal and effectiveness of all guest-facing areas and experience points, recommending enhancements where needed.

• 📣 Communication Hub: Ensure communication flows freely within the team and across departments.

• 🧩 Service Recovery Expert: Empower the team to resolve guest concerns confidently and professionally, turning challenges into positive experiences.

• 🛠️ Training & Development: Support training strategies for new and existing team members, ensuring everyone is equipped for success.

• 💬 Mentorship: Provide regular feedback, coaching, and guidance to maximize performance and engagement.

• ✨ Duty Manager: Undertake Duty Manager shifts on the attraction floor, overseeing all departments and ensuring smooth daily operations.

• 👷‍♀️ Safety Block Champion: Take ownership of Health, Safety, and Security within your team.

What You'll Bring to the Team:

• 🎓 High school diploma or GED.

• ⭐ 2+ years of supervisory experience in a guest-facing role (attractions, hospitality, retail, etc.).

• 🧱 Strong leadership skills with the ability to motivate and inspire a team.

• 🌟 Passion for delivering outstanding guest service in a fast-paced environment.

• 🗣️ Excellent communication and problem-solving skills.

• ⏰ Flexible availability, including nights, weekends, and holidays.

• 🦺 Commitment to health, safety, and security standards.

🧱✨ Ready to Build Your Future, One Brick at a Time? ✨🧱Grab your leadership bricks and help us construct unforgettable memories! Apply today and become part of the LEGOLAND Discovery Center team, where every day is a chance to create something amazing for our guests.

Benefits

The Perks of the Magic ✨

• 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
• 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $21.75/Hr.